Jonathan Beetge Email & Phone Number

Cape Town, Wc, Za

South Africa

● Build and maintain strong, long-lasting fruitful client relationships.● Support the account management team with day-to-day assigned tasks.● Serve as the lead point of contact for all assigned accounts.● Proactive, regular engagement with your accounts.● Collaborate with sales team to identify and grow opportunities with your customers.● Increase and maintain customer satisfaction by ensuring that all the requests and needsare met according to their… Show more ● Build and maintain strong, long-lasting fruitful client relationships.● Support the account management team with day-to-day assigned tasks.● Serve as the lead point of contact for all assigned accounts.● Proactive, regular engagement with your accounts.● Collaborate with sales team to identify and grow opportunities with your customers.● Increase and maintain customer satisfaction by ensuring that all the requests and needsare met according to their standards● Communicate system updates, new product delivery and requirements and ensurecustomers are constantly in the loop● Organize, attend, and represent the company at events and exhibitions tailored toiGaming Operators. Visiting operators to discuss potential business growth opportunitiesand possibilities to improve product delivery and overall service quality● Finding better ways that we can get things done Show less

Cape Town, Western Cape, South Africa

- Motivate, develop, coach, train, induct, and formally appraise employees to set performance standards. - Manage performance of the team to include rewarding and addressing performance issues. - To have an understanding of the significance of customer service and adhere to high standards at all times. - Manage the workflow and resources to ensure respective SLAs are met. - Contribute to the effective management of chat, call, social media, and email volumes… Show more - Motivate, develop, coach, train, induct, and formally appraise employees to set performance standards. - Manage performance of the team to include rewarding and addressing performance issues. - To have an understanding of the significance of customer service and adhere to high standards at all times. - Manage the workflow and resources to ensure respective SLAs are met. - Contribute to the effective management of chat, call, social media, and email volumes. - Ensure that more complex customer issues are followed up and resolved in a timely manner/provide first- line escalation support contribute to the ongoing improvement of the customer service team’s performance. - Respond and action all reasonable requests from senior management. - Responsible for the development of team members. - Effective recruitment and onboarding of new starters. - Monitoring customer contacts to improve quality, minimize errors, and track operative performance. - Challenge current methods of service delivery and identity, recommend and implement improvements- Management - Leadership - Client services- Logistics Show less

Cape Town, Western Cape, South Africa

- Understanding what VIPs want and then developing a strategy to engage and retain VIP players. - Understanding customer data trends to meet retention and overall P&L targets delivered through VIPs. - Acting as the main contact for VIPs at events and key functions. - Gathering feedback and input from VIPs to improve service offering.- Ensuring the appropriate level of regular contact with VIPs. This will require putting an appropriate customer server plan in… Show more - Understanding what VIPs want and then developing a strategy to engage and retain VIP players. - Understanding customer data trends to meet retention and overall P&L targets delivered through VIPs. - Acting as the main contact for VIPs at events and key functions. - Gathering feedback and input from VIPs to improve service offering.- Ensuring the appropriate level of regular contact with VIPs. This will require putting an appropriate customer server plan in place, answering all VIP complaints, managing the escalation from gaming support, and resolving multi-channel queries. - Supporting the development of a loyal program and ensuring it meets the needs of VIP customers. - Using data and analysis to monitor and optimize VIP performance based on a set of agreed performance indicators. This will include defining key trends, threats to individual VIPs and managing attrition by volume and value. All of these indicators will be managed and reported on a regular, on-going basis. Show less

Cape Town, Western Cape, South Africa

- Handle customer inquiries. - Research required information using available resources. - Manage and resolve customer complaints. - Provide customers with product and service information.- Enter new customer information into system. - Update existing customer information. - Identify and escalate priority issues. - Route chats or emails to appropriate resource

Cape Town, Western Cape, South Africa

- Respond to customer service queries by telephone, email and online chats - Process and taking ownership of all incoming and outgoing contacts in a multimedia environment - Completion of tasks assigned during shift - Customer relationship building and management as well as cross selling of products and services - Problem solving tasks during shift- Handling and taking full responsibility for customer related queries- Making outgoing calls and… Show more - Respond to customer service queries by telephone, email and online chats - Process and taking ownership of all incoming and outgoing contacts in a multimedia environment - Completion of tasks assigned during shift - Customer relationship building and management as well as cross selling of products and services - Problem solving tasks during shift- Handling and taking full responsibility for customer related queries- Making outgoing calls and execute outbound campaigns to identified customers e.g.welcome calls, failed purchases, etc.- Excellent time management and adherence to schedule- Performing extra tasks given by managers / shift supervisors as required - Billing and gaming bonuses- Online support Show less

Cape Town, Western Cape, South Africa

- Printing- Basic design- Greeting customers who enter the shop- Involved with stock control- Responsible for cash and card payments- Stocking shelves with merchandise- Reporting discrepancies and problems to the supervisor- Balancing cash registers with receipts- Giving advice and guidance on product selection- Dealing with customer refunds