Jonathan Bell Email & Phone Number

London Area, United Kingdom

Essex

Queen'S Hospital

North Chingford Library

o Primary Key holder of the Library to ensure the Library is open on time and locked up securelyo Ensured premises were safe and presentable for public use o Daily operation of the library including stock handling, promotions, events, cash handling and the general health and safety managemento Led a team of Customer Service Advisors, supporting with any issues that arose o Responsible for yearly appraisals which were reviewed every 6 monthso Ensured accurate recording of information was recorded, and cascaded to the relevant departmentso Ensured that all policy and procedures and complied witho Ensured all data is kept up to date and provided a monthly report of service management to the relevant departmentso Carried out Health & Safety inspections around the buildings, highlighting any areas of concern, updating risk assessments and reporting back to senior managemento Training of temporary and permanent staffo Ensured all monies were accounted for by the end of day, reconciliation of weekly takingso Ensured that customers and staff conducted themselves with in the expectations of service bylaws, by tackling disruptive behavior in a fair and just manoro Liaised with schools and promoted reader development and helped to undertake projects and evaluated feedback from audiences