Jonathan Benevento Email & Phone Number

Levittown, New York, United States

Responsible for all troubleshooting and reporting of all school technology resources including desktops, Chromebooks, printers, and SmartBoard issues. Performing asset tracking and compliance of all HW and SW for all students throughout the school keeping compliance for over 1500 devices.First POC for all students, teachers, and staff members for all.

New York, New York

• Manage all IBM software entitlements on 3 different contracts with total value of $15M+. Perform complex project research and analysis, requiring extensive analytical and organizational skills. Advise on asset.
• Performed product research and analysis on multiple projects, resulting in increased contract revenue.
• Organized and led professional meetings with the client, identifying and elaborating on new business opportunities for potential revenue.
• Designed Request for Service: E2E Requirements, Pricing, Solutioning, Implementing, Mirroring, KCO entries, Recordkeeping, Contract terms, DOU building, Ordering, Research unknowns, ensuring accuracy and compliance.
• Monitored end-of-life software and ensured replacement software was available and comparable, preventing any un-forecasted cost or service interruption.

New York, NY

• Managed all software license entitlement records. Perused volunteer opportunities to share knowledge and increase skills.
• Maintained proper SW metrics, achieving above and beyond 98% by monitoring scan data and working with client and Account team members.
• Sustained 100% software entitlement compliance, holding daily meetings, and reviewing reports to ensure compliance.
• Established communication process, updating and engaging functional team and FLM as applicable to all urgent, outstanding activities, and items.
• Partnered with account client focal, gaining thorough understanding of health of SW environment of accounts (e.g., CIRATS, aged alerts, SCIRP).
• Conducted account analysis to ensure accurate software licensing resulting in software savings of over $1.5M

• Served as main focal point and interface with Merrill Lynch Steady State project manager and maintained records from weekly asset scans and applied necessary changes and updates. Prepared and reviewed variance lists.
• Reviewed and analyzed escalation issues associated with Asset Tracking service, confirming requests are accurate and completed promptly.
• Monitored open exceptions, ensuring requests are resolved within committed service levels.
• Acted as escalation point for all day-to-day service delivery issues, obtaining and providing status updates on time.