- Worked cross-functionally with a variety of internal teams such as sales, finance, regulatory, supply-chain, and operations through means of routine and ad-hoc reporting.- Created Tableau Dashboards which synch/summarize data automatically from Salesforce and SAP Hana.- Assisted with customer conference calls and quarterly scorecards.- Utilized Alteryx to automate routine reports and create time-savings.- Created a relational database for collecting patient assistance using Microsoft Access.

- Coordinated with internal teams on timing of product discontinuations and NDC changes.- Worked with launch team and distribution center by reporting customer order activity on key launch items.- Thoroughly reviewed incoming customer orders for abnormalities and reported to internal teams.- Reported on backordered SKUs and timing on recovery internally as well as externally. - Allocated products when orders became irregular and coordinated internally on distribution plans.

- Built and enhanced business relationships with assigned accounts.- Discerned trends in the marketplace through observation of customer activity, market intelligence, and analytical investigations.- Researched and resolved shipping, customer placement, and order entry discrepancies.- Disseminated customer correspondence regarding customer cancellations, NDC changes, pricing confirmations, updated or modified forecast letters, new product information, price notifications, and product discontinuations.

- Established long-term relationships with suppliers and negotiate terms and lowest prices.- Interfaced with engineering and production on requirements.- Worked with MRP/ERP systems to understand requirements and plan materials.- Negotiated with existing suppliers on sustained products as well as new products.- Tracked the progress of purchase orders and follow up on changes in requirements.

- Maintained inventory database.- Responsible for delivery, maintenance, ordering, and receiving of shop supplies.- Maintained inventory on perishables, raw material, chemicals, and hardware.- Delivered shop orders to work centers.- Conducted cycle counts to ensure accurate inventory.

- Responsible for hiring, developing, and supervising employees.- Utilized merchandising strategies to improve sales.- Displayed professional level customer service.- Met or exceeded weekly and monthly sales goals.- Responsible for inventory control and loss prevention.