Jonathan Bergner Email & Phone Number

New Britain, Ct

• Windows 2003/2008 servers; maintaining active directory and group policies, including Microsoft Exchange and Microsoft SQL installation, usage monitoring, antivirus, backup, and disaster recovery solutions.• Infrastructure support in a manufacturing plant environment with 60 Windows 7 desktop and laptop users.• Incident management and analysis; provide solutions to reduce failure occurrences, training, and performance analysis of in-house customized DSD software, then HighJump DSD Route Assistant software including handheld to store DEX transaction streams.• Producing technical software specifications, evaluations, recommending solutions, documentation, testing modifications in development environment.• Remote mobility support for 130 remote route sales representatives using Intermec CK61 migrating to Motorola MC67ND Pocket PC devices on a Windows Mobile 6.5 Professional and Intermec PB42 thermal invoice mobile printers.• Planned and coordinated DSD software upgrade for handheld system. Managed solutions for new DSD and warehouse in-house software including backend web interface for end users.• Sybase/SAP Afaria administrator, remote management and scripting tool for mobile devices.• sipX (Enterprise Communications Server using CentOS plaform) installation, administration and support, managing Polycom phones on a VoIP telecommunication system.

Poughkeepsie, Ny

• Primary domain administrator with Windows 2000/2003 Servers.• Recommended IT solutions and desktop support (software and hardware support) for 90 workstations using Windows 2000 Professional and Windows 98, managed Windows XP migration for faculty, staff, and student users.• Desktop and server support, system installations, configurations, and upgrades.• Planned and managed technology curriculum. • Instructed Software Applications (Microsoft Office 2003), Computer Hardware (A+ certification), Networking Fundamentals (Network+ certification), and Advanced Networking (Windows 2003 Server and Red Hat Linux).

Boston, Ma

• Primary Novell 4.11, Windows 2000 server, Websense (Internet web site filter), Veritas Backup Exec, Visa Infospan, ReconNet, and Microsoft Exchange 5.5., responsible for 12 servers, 100 theatre locations, and 60 corporate users.• Provided software, hardware, and infrastructure technical support for Windows 9x, NT 4.0, 2000 workstations including system installations, configurations, upgrades, anti-virus, and security solutions.• Debugged and made modifications to in-house Visual Basic v5.0 application.• Planned and implemented Windows 2000 migration for corporate users.• Basic administration of AIX v4.3 on an IBM RS6000 F40 system.• Implemented the corporate Y2K compliance program, identifying and providing solutions for the Y2K issue.• Responsible for timely daily import of theatre data into legacy uniVerse theatre management system.• Avaya PBX administration and support. (including adds, moves, and changes)

Medford, Ma

• Provided technical support for the customer call center and numerous external vendors.• Experienced with troubleshooting and debugged in-house Open Basic programs in a HP-UX environment, including identifying and providing solutions for Y2K issue and Visual Basic applications.• Administered the Novell network and the cc:Mail accounts.• Maintained and supported user workstations with hardware and software installations and upgrades.• Implemented Windows 3.11 desktop migration to Windows 95.