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Jonathan Biron Email & Phone Number
Director of Customer Service
at
Mass General Brigham Health Plan
1 work email found
@allwayshealthpartners.org
2 phones found area 774 and 617
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Service
Location
Greater Boston, United States
Who is Jonathan Biron? Overview
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Quick answer
Jonathan Biron is listed as Director of Customer Service at Mass General Brigham Health Plan, based in Greater Boston, United States. AeroLeads shows a work email signal at allwayshealthpartners.org, phone signal with area code 774, 617, and a matched LinkedIn profile for Jonathan Biron.
Jonathan Biron previously worked as Director of Customer Service, Appeals and Grievances at Allways Health Partners and Director Of Customer Service at Allways Health Partners. Jonathan Biron holds Bachelor Of Arts (Ba), History from University Of New Hampshire.
Company email context
Email format at Mass General Brigham Health Plan
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{first}@allwayshealthpartners.org
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AeroLeads found 1 current-domain work email signal for Jonathan Biron. Compare company email patterns before reaching out.
Profile bio
About Jonathan Biron
I am an enthusiastic leader with proven ability to deliver best-in-class service operations. A technical problem-solver with extensive experience in call center and telecom operations. A strategist with a successful track record of leading change and directing the delivery of pre-and post-sales service and support to customers and clients. A experienced mentor, able to coach and develop a highly engaged and inclusive workforce. A focused leader, who manages with honesty and integrity, and is extremely comfortable dealing with challenges, organizational change, and hands-on teamwork.
Listed skills include Call Centers, Management, Leadership, Customer Service, and 13 others.
Current workplace
Jonathan Biron's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles · 33 years
Jonathan Biron work experience
A career timeline built from the work history available for this profile.
Director Of Customer Service
Current
2013 - Present
~13 yrs 6 mos
Director Of Customer Service, Appeals And Grievances
Current
Apr 2017 - Present
Director Of Customer Service
Current
Dec 2013 - Present
Consultant
Current
Neighborhood Health Plan
Dec 2013 - Present
Manager Customer Service
Apr 1994 - Sep 2013
Manager Customer Service
• Managed operations of Customer Service call center, overseeing a staff of 60 and receiving over 900,000 calls annually.• Built service model for sales and service support for the discontinuation of Medicare Advantage product and launch of Medicare Supplement plan.• Initiated consolidation of 38 separate call center skills down to five allowing for better call routing management, decrease in misdirected calls and more efficient cross training of call center staff.• Developed a highly motivated team of Supervisors and Service Specialists, achieving Customer Service's highest employee engagement scores in a 2011 employee engagement survey on employee satisfaction. • Created Customer Service Continuity plan ensuring continuation of call center operations in case of building closures, inclement weather conditions and potential pandemic emergencies.• Provided oversight to teams handling calls from high profile employer groups ensuring over $500,000 of group specific performance guarantees were met annually.• Implemented Multichannel E-mail management system integrating phone, E-mail and web.
1994 - 2013
~19 yrs
1 education record
Jonathan Biron education
FAQ
Frequently asked questions about Jonathan Biron
Quick answers generated from the profile data available on this page.
What company does Jonathan Biron work for?
Jonathan Biron works for Mass General Brigham Health Plan.
What is Jonathan Biron's role at Mass General Brigham Health Plan?
Jonathan Biron is listed as Director of Customer Service at Mass General Brigham Health Plan.
What is Jonathan Biron's email address?
AeroLeads has found 1 work email signal at @allwayshealthpartners.org for Jonathan Biron at Mass General Brigham Health Plan.
What is Jonathan Biron's phone number?
AeroLeads has found 2 phone signal(s) with area code 774, 617 for Jonathan Biron at Mass General Brigham Health Plan.
Where is Jonathan Biron based?
Jonathan Biron is based in Greater Boston, United States while working with Mass General Brigham Health Plan.
What companies has Jonathan Biron worked for?
Jonathan Biron has worked for Mass General Brigham Health Plan, Allways Health Partners, Neighborhood Health Plan, and Harvard Pilgrim Health Care.
How can I contact Jonathan Biron?
You can use AeroLeads to view verified contact signals for Jonathan Biron at Mass General Brigham Health Plan, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Biron attend?
Jonathan Biron holds Bachelor Of Arts (Ba), History from University Of New Hampshire.
What skills is Jonathan Biron known for?
Jonathan Biron is listed with skills including Call Centers, Management, Leadership, Customer Service, Change Management, Telecommunications, Analysis, and Mentoring.
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