Jonathan Black Email & Phone Number

Dallas, Tx, Us

🔸 𝗦𝗽𝗲𝗮𝗿𝗵𝗲𝗮𝗱𝘀 𝗮𝗻𝗻𝘂𝗮𝗹 𝗯𝘂𝗱𝗴𝗲𝘁 𝘄𝗶𝘁𝗵 $𝟭𝟰𝗠 𝗣&𝗟 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝘄𝗵𝗶𝗹𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝟴𝟱 𝗲𝗹𝗶𝘁𝗲 𝘁𝗲𝗮𝗺 𝗺𝗲𝗺𝗯𝗲𝗿𝘀 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗯𝗼𝘁𝗵 𝗼𝗻𝘀𝗶𝘁𝗲 𝗮𝗻𝗱 𝗿𝗲𝗺𝗼𝘁𝗲.➤ 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝗱 $𝟭𝟮𝟲𝗠 𝗶𝗻 𝘁𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝟭 𝘆𝗲𝗮𝗿 𝗮𝗹𝗼𝗻𝗲 𝗳𝗿𝗼𝗺 ~𝟮𝟲,𝟬𝟬𝟬 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗰𝗹𝗶𝗲𝗻𝘁𝘀.➤ 𝗖𝗮𝗽𝘁𝘂𝗿𝗲𝗱 $𝟯𝟵𝗠 𝗶𝗻 𝗴𝗿𝗼𝘀𝘀 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗮𝗻𝗱 $𝟮𝟲𝗠 𝗶𝗻 𝗻𝗲𝘁 𝗿𝗲𝘃𝗲𝗻𝘂𝗲—𝘁𝗵𝗲 𝗵𝗶𝗴𝗵𝗲𝘀𝘁 𝘀𝗮𝗹𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗪𝗲𝘀𝘁𝗲𝗿𝗻 𝗗𝗶𝘃𝗶𝘀𝗶𝗼𝗻 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, with higher margins than similar facilities.➤ Successful efforts resulted in 𝗯𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗯𝘆 $𝟮𝟱𝟬𝗠 𝗮𝗻𝗻𝘂𝗮𝗹𝗹𝘆 companywide.➤ Additionally oversees contact center servicing 240K calls per year with an abandonment rate of under 1%, 𝟱𝗫 𝗯𝗲𝘁𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗮𝘃𝗲𝗿𝗮𝗴𝗲 𝗮𝗻𝗱 𝟯𝟬𝟬%+ 𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗴𝗼𝗮𝗹𝘀.➤ 𝗘𝗻𝘀𝘂𝗿𝗲𝘀 𝘁𝗶𝗺𝗲𝗹𝘆 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 ~$𝟰𝗠 𝗼𝗳 𝗵𝗲𝗮𝘃𝘆-𝗱𝘂𝘁𝘆 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝗿𝘆.➤ 𝗦𝗽𝗲𝗮𝗿𝗵𝗲𝗮𝗱𝘀 𝘁𝗵𝗲 𝗼𝗻𝗹𝘆 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝘀𝘂𝗿𝗴𝗲 𝗮𝗻𝗻𝘂𝗮𝗹 𝘀𝗮𝗹𝗲𝘀 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝟵% 𝗮𝗻𝗱 𝟱𝟬% 𝗲𝗮𝗰𝗵 𝘆𝗲𝗮𝗿 𝗳𝗼𝗿 𝟲 𝘆𝗲𝗮𝗿𝘀 𝗿𝘂𝗻𝗻𝗶𝗻𝗴.➤ 𝗗𝗼𝘂𝗯𝗹𝗲𝗱 𝗺𝘂𝗹𝘁𝗶-𝗺𝗶𝗹𝗹𝗶𝗼𝗻, 𝗺𝘂𝗹𝘁𝗶-𝘆𝗲𝗮𝗿 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝟰𝟬 𝘁𝗼 𝟳𝟴 𝗮𝗰𝗿𝗲𝘀 𝗼𝗻 𝗺𝘆 𝘄𝗮𝘁𝗰𝗵. ➤ Handpicked as 1 of only 5 out of 250 General Managers tapped to partner on updating company’s online brand and image.➤ Proposed leveraging existing data/technology to create a new smart dispatch program that would 𝘀𝗮𝘃𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 $𝟭𝟬𝗠 𝗮𝗻𝗱 $𝟱𝟬𝗠.➤ Sold more than 48,000 products in one year, totaling more than 295,000 sales during 11-year tenure.➤ Carved out up to $1M per year in transportation expenses. ➤ 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗼𝘃𝗲𝗿𝗮𝗹𝗹 𝗰𝘆𝗰𝗹𝗲 𝘁𝗶𝗺𝗲 𝗯𝘆 𝘂𝗽 𝘁𝗼 𝟰𝟴%.

Dallas, Tx, Us

🔸 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝗮 𝘃𝗮𝘀𝘁𝗹𝘆 𝘂𝗻𝗱𝗲𝗿𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝘆 suffering from loss of leadership and major clients to rebuild relationships and company reputation; 𝗹𝗮𝗻𝗱𝗲𝗱 𝗻𝗲𝘄 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗴𝗿𝗼𝘀𝘀 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗯𝘆 $𝟯𝟭𝗠 𝗮𝘀 𝗮 𝗿𝗲𝘀𝘂𝗹𝘁. ➤ Creating process improvements, including overhaul of training materials and evaluation of personnel competencies.➤ Began initiative to improve customer service surveys to move us from one of the poorest to one of the best performers nationally.➤ Delivered property expansions from 40 to 52 acres in this role.

Dallas, Tx, Us

🔸 Actively participated in five weeks of leadership course developing skills and abilities that can be used proactively throughout my professional and personal career.➤ Completed all hourly level positions within Copart operation. While completing the hourly positions at Copart the many opportunities to hone and use my leadership and management skills were taken.➤ Completed both Yard and Office Manager roles at Copart Phoenix. I was able to utilize my organizational and problem-solving skills to assist the Assistant General Manager in day-to-day operations as well as improve the goals of the yard.

🔸 Managed 20+ employees in processing student loan consolidations. Also, resolved internal/external customer complaints and helped internal IT team develop new company operating system.

Bachelors, Business - Specialization: Management

Associate'S, Business

Economics