Jonathan Blackham Email & Phone Number

Salt Lake City, UT, US

South Jordan, Utah, US

South Jordan, Utah, US

• Built, managed, and upskilled a team dedicated to training, support, data quality, and development efforts within Dynamics 365.
• Conducted weekly training/support sessions for 100+ account executives, including 30 overseas.
• Defined and implemented business processes within Dynamics 365 to accurately track and report on key KPI/ROI targets across 16 different teams.
• Prepared for and executed biannual Dynamics 365 wave updates with minimal disruption.
• Introduced, championed and implemented proper SDLC practices using Azure DevOps.
• Optimized integrations between multiple internal/external data sources to reduce user friction and duplicated data.

San Jose, CA, US

• Reduced failed system jobs from 700K to only 40 failed system jobs
• Re-engineered KingswaySoft Integration for 3rd party ERP system, reducing integration run time by 75%
• Designed and implemented automatic quote follow up system, queue item notifications, and contact/account upload validation through Power Automate
• Supported 50 different queues/teams in using Dynamics 365 Customer Service and enabled the managers to self-administer team member and role changes.
• Prepared for and executed biannual Dynamics 365 wave updates with custom documentation for end users
• Introduced, championed and implemented proper SDLC practices

Salt Lake City, UT, US

• Customize, configure and maintain Dynamics 365 Customer Engagement instance
• Proactively create workflows and processes to automate data management and integrity controls
• Analyzed the fragmented software ecosystem and launched a multi-year system overhaul ERP implementation project, convening stakeholders, subject matter experts, and sourcing outside vendors as appropriate
• Provide prompt troubleshooting, functional support, and effective incident management to increase utilization of business operations
• Integrate various systems into effective business development, metrics tracking, forecasting, enterprise resource planning (ERP), and process improvements.

Washington, District Of Columbia, US

• Customize, configure and maintain Salesforce.com instance with third-party integrations
• Implement compliance standards and implement data management and integrity controls
• Troubleshoot end user problems and deploy system-wide appropriate solutions

• Integrated isolated systems and implemented a transition plan from a legacy data warehouse system
• Conducted compliance auditing for GDPR and other regulatory mandates
• Standardized and automated business procedures, resulting in 20% higher efficiency and cost reduction

• Developed Salesforce.com custom objects, workflows, and permission sets.
• Developed a reporting system that eliminated over 500 telephone hours per year.
• Automated daily activities and improved team efficiency by over 25%.
• Negotiated with and sourced new suppliers to decrease lead/cycle times by 90%.
• Developed metrics that helped raise task completion rate from a 30% daily average to 80%.
• Creating a robust data system to track and correct process deficiencies.

Hoffman Estates, IL, US

• Diagnose and dispense hearing aids to hearing loss candidates.
• Maintain and service hearing aid instruments.
• Conduct regular check ups.

Alpharetta, Georgia, US

• Drive product sales at assigned events through customer interaction
• Educate customers and associates on why the product is the best choice for customers
• Product demonstration, merchandising, marketing, and advertising
• Maintain a sound knowledge of client's consumer electronic products
• Increase visibility and value in client’s products and services

• Organize catering crews of 2-10
• Prepare, serve, and clean up catered events

• Help bring a new product to launch by identifying, interviewing, surveying target customers, managing social media and blog exposure, and developing a successful crowd-funding campaign.

• Assess the marketability of new technologies and deliver reports to management regarding the potential for developing the technologies.

Irvine, CA, US

• Supervise a branch of marketers and painters and train new employees
• Conduct estimates and contract painting jobs

• Improved an existing inventory database system
• Place stock orders and collect on overdue accounts

Business Management, Entrepreneurship/Entrepreneurial Studies

Education record

Education record