Customer Service Excellence: Provide exceptional, personalized service to every customer, maintaining the brand's reputation for superior shopping experiences.Team Leadership & Development: Support the Store Manager in leading, coaching, and developing a high-performing team of sales associates to meet and exceed performance goals.Sales & Operations: Drive sales by motivating the team, maintaining high levels of productivity, and ensuring store operations run smoothly (stock organization, visual merchandising, etc.).Visual Merchandising: Assist in maintaining store visual standards, ensuring product displays align with PAIGE's aesthetic, and create an engaging shopping experience.Inventory Management: Ensure accurate inventory levels, timely stock replenishment, and minimize stock loss.Administrative Support: Assist with store opening/closing procedures, cash handling, and report generation.

Promoted to Senior Client Care Advisor after one year of being with Ramy Brook

During my time here at Ramy Brook, I have onboarded a new hire and trained them in communicating with clients and using all applications that we used on a day to day basis.I distributed week reports which communicated production issues, logistics issues, and client care statistics such as how many tickets were solved during the week, customer satisfaction score, response time, and customer reviews/commentsI worked closely with our operations team to ensure that we are meeting SLA shipping deadlines and ensuring that inventory is accurate.I became an expert using different applications such as Zendesk, Shopify, Returnly, RLM and WMS.During my first year at Ramy Brook I was the sole Client Care Specialist and fielded over 500-1,000 tickets during our busier seasons

Awarded first ever Nordstrom Local Customer Service All-Star of 2020 AwardPoint-Person (Lead) for the Upper East Side Local store, promoted 2 months after opening.Self-managed the completion of significant administrative duties, including bi-weekly supply ordering and daily calendaring Supported back of house processes, including inventory management and assisting with maintaining organization, and cleanliness.Designed & installed store processes to ensure logistical accuracy in alignment with national Service Experience standardsCurated events for the Upper East Side customer to increase store engagement, facilitating operations within the NYC marketMotivated team to uphold Nordstrom's reputation for adaptive customer service in a new concept and marketServed as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to the customer in a timely manner

Within my time at Michael Kors, I was promoted to Keyholder and had actively served as a supervisor. Some of my responsibilities included opening and closing the store, coaching employees, and analyzing weekly selling reports to improve KPIs. I consistently achieved my weekly, monthly, quarterly, and yearly goals while also creating repeat business by clienteling and providing the Michael Experience. My client dollars per month averaged at $2,000 per month and my overall sales contribution equated to 20% of the total business.

During my time at KCD Worldwide, I was a public relations intern who assisted with brands such as Alexander McQueen, Birkenstock, Brandon Maxwell and Amiri. During my time here I learned how to work in a fast-paced environment while balancing multiple projects and tasks. Below are some of my daily/monthly tasks I performed as a public relations intern at KCD:• Constructed monthly coverage reports for brands including Birkenstock, Brandon Maxwell, and Amiri• Trafficked samples by using Fashion GPS and communicated with Brandon Maxwell’s office to ensure requests were handled• Coordinated with editors and stylists with arranging pickups and returns from photo shoots• Secured celebrity dressings and credit placements in editorials such as Elle, GQ, Vogue, Harper’s Bazaar and more

Assisted with events (Fashion Week, Launch Parties, etc.)Developed pitches to present to editors within the industryTrafficked samples for numerous brands including Golden Goose Deluxe Brand, Staud, BrockCreated press clips and delivered them to assigned account executive

Assisted accessories department manager with daily tasks that included:Constructed seasonal buy book for upcoming collectionCreated master ordersHelped with customer meetings and clientsSupported with product knowledge seminars and presentations