I play a pivotal role in ensuring that PPL undertakes change successfully for our clients, using all tools necessary to make them a success. In addition, it is my responsibility to identify and unlock opportunities to grow business via the PPL Next Gen platform, retain our clients and ensure they maximise their use of PPL Next Gen.

I was brought in to lead the roll out of PPL to the London Market, which was done on a class-by-class basis, starting with Terrorism in July 2016. The rollout was completed in October 2018.To complement the initial roll out, I created a programme strategy detailing how the PPL team would measure go-live readiness via agreed critical success factors, through to the post implementation support structure, success KPIs and reporting. To support the roll out of PPL, I built a team consisting of 3 Relationship Managers (RM), an RM Assistant, 2 Rollout Coordinators and a Training Manager. It was my responsibility to ensure they: • Engaged with market firms who were identified by the Market Associations as in scope. • Ensured Market firms signed their Market User Agreement (MUA).• Built strong relationships.• Worked with each market firm to document their readiness against the onboarding criteria and supported them through the process.• Coordinated pre-go-live testing of user configuration.• Communicated the broker roll out plans and associated carrier readiness.• Ensured the appropriate training had been made available to the Market.As the rollout progressed and adoption increased, PPLs reliance on using Excel spreadsheets to manage its customer data needed to be addressed. To this end, I transitioned PPL to a strategic customer relationship management solution (MS Dynamics).

I was brought in by Beazley to help them develop their new eTrading platform (www.myBeazley.com). The aim of the project was to create an online broker access channel to meet the needs of the diverse range of brokers and coverholders who Beazley deal with across the UK, Europe, North America and the Rest of the World (RoW). Since launching the PI product on myBeazley in July 2014 and France in October 2014, which was very well received by brokers, I was heavily involved in developing a white label (b2b2c) version of myBeazley. The white labelling of myBeazley enabled brokers to have a branded direct to consumer website which utilises myBeazley while retaining the full functionality of the B2B site including support of Beazley underwriters. Awards: • MyBeazley won the Lloyds Innovation Award 2015 for Best Non-Product Innovation.Key achievements:• Created the wireframes and business requirements.• Worked with the pilot broker internal teams to agree sign off (front office, compliance, IT, marketing).• Managed the successful Beazley compliance conduct risk review of the new site.Key responsibilities:• Coordinate the RFP process.• Create wireframes and storyboards.• Write the business requirements.• Produce IT & business process maps.• Ensure that the new PI product could be rekeyed in to the RoW record of risk platform (Unirisx).• Engage and manage relationships with the business stakeholders to achieve operational readiness (underwriting, actuarial, IT, operations, credit control, finance, risk management and compliance).• Work closely with the development partner Moore Stephens.• Work with brokers to illicit feedback.• Engage the internal marketing team and external design agencies to develop the new myBeazley brand.• Coordinate UAT and training.• Post go-live support.

Direct Line Group (previously RBS Insurance) is running an IT led £20m+ programme to transform the eTrading capability for their Direct Line For Business (DL4B) and NIG Commercial brands. The programme scope includes the development of a new policy administration platform and the re-development of the electronically traded product suite.Key responsibilities:• Responsible for the business change workstream (business requirement definition and traceability; process mapping; management of UAT; sign off on behalf of the business).• Mapping as-is business process and the redesign of future state process as part of the platform implementation.• The voice of the business on the project by ensuring the business requirements are continually met throughout the project, including validation of functional designs.• Defined the post implementation support strategy and plan.• Participation in the Design Authority Board to resolve key design decisions/approach.• Conduit to the development partner (Acturis).• Managing multiple stakeholders.Key achievements:NIG (B2B)• Created and developed a capacity model to support and manage change into the business.• Created a bespoke task management solution to complement the NIG broker proposition.• Project managed the introduction of auto renewal functionality into the business.DL4B (B2C & Contact Centre)• Responsible for ensuring the technical solution meet the needs of the DL4B target operating model affecting Sales, Service and Operational Finance.• Created robust and reusable To-Be process maps for the areas of the operation affected by the change.

The European business was going through a period of organisational change designed to create a more pan-European operation in the six countries in which it operated (France, Germany, Belgium, The Netherlands, Spain and Portugal). There was a drive towards shared services and greater standardisation and simplification of processes and systems. Lead business analyst on two projects:● A product migration (PI and Technology) to the new common underwriting platform (Magic).● Development of a broker extranet solution for France.Key Responsibilities:● Build strong, productive relationships with the managers and staff within the European Business team, across IT and with our external third parties in order to deliver effective solutions based on a clear understanding of the business drivers and needs.● Conduct process reviews to ensure that projects continually meet the needs of the commercial and operating requirements of the business● Conduct requirements gathering sessions with various levels of the business● Identify and resolve business, IT and supplier issues in order to ensure that project can be delivered on time and within budget.● Produce project deliverables, such as requirements analysis and functional specifications to ensure consistency and clarity of brief between the stakeholders.● Contribute to project team strategy and development

I was an integral part in the release of thirty nine new ACE Online products (Accident & Health, Excess liability, Financial Lines and Marine) and eleven new GENIUS interfaces in the UK, Ireland, France, Spain, Germany and Austria. ACE Online is a commercial lines eCommerce extranet offering full end-to-end integration with all internal and broker back office systems (SSP and Acturis) via iMarket. GENIUS is the back office system, incorporating financials and claims.Key achievements:• Delivered tailored product solutions in UK, Ireland, France, Spain, Germany and Austria increasing ACE Online GWP by $50m to $100m within 2 years• Developed an alternative interface solution to reduce a project cost by 92%Business Analysis• To define and gather the client’s business requirements for both new products andmaintenance solutions.• To produce a prototype of proposed solutions (using Dreamweaver).• To create the business requirement, functional specification and data mappingdocumentation.• To be responsible for the creation of product rating engines.• To define all document bookmarks and custom replacers.• To manage and support both the client and third party suppliers throughout the full projectlifecycle from project inception through to implementation.Production Support• I provided first line support to ACE Online users before they raise incidents with thehelpdesk. This ranged from user error to system defects.Secondary systems• I was the point of authority in the ACE Online team in all matters relating to GENIUS. This allowed the team to solve problems with the interface more effectively and efficiently.Other responsibilitiesI was the ACE European Group company captain for the JP Morgan Corporate Challenge from 2007 when the London office entered its inaugural team. It is now a verypopular event with over 100 employees taking part each year.

My key responsibilities as a Test Analyst were to:• Determine test scope and estimates• Create test specifications, plans and scripts• Undertake all systems testing, including regression on the ACE Online platform and its respective interfaces to GENIUS, Apollo (document repository) and Prima (MI).• Perform defect management

On leaving Liberata for my new role with ACE, Liberata’s preferred third party supplier Kanbay sought my presence in India to provide a detailed knowledge transfer to the offshoreteam in Hyderabad, India. The knowledge transfer was delivered through presentations to up to 90 members of the offshore Kanbay team, complemented with floor walking and feedback sessions. All presentations were filmed for use in future training.

In my role as a Test Analyst, during both major data migration projects and smaller internal releases, I reported directly to the Test Manager. This role cemented my full project life cycle understanding, having worked closely with business users/Developers/3rd party companies throughout each test phase.• I reviewed and assessed detailed test artefacts such as test plans, test scripts, test data, expected results and acceptance criteria created by third party suppliers• Agreed the deliverables with key stakeholders before commencement of test execution• Had the sole responsibility in negotiating the system testing sign off with Barclays Life on Liberata's biggest migration thus far