Worked in a team environment for a Windows 10 deployment● Created windows 10 images via SCCM● Pre-tested and staged images to be deployed● Backed up user data● Imaged new Machines via PXE● Installed user requested software● Disassembled old work-stations ● Set-up new workstations● Deployed new machines, equipment, and peripherals

Implemented SoHo network workstations, printers, and security systemsMaintain hardware, software and security systemsManage network traffic global custom rule sets via firewall systemHardware and Software implementationManaged patches and updatesOS implementation and supportPrinter Implementation and supportWorkstation and Active Directory management

Worked in tandem alongside of General Dynamic, Red River and the Dept of Education in removing, and replacing all workstation for all of the Dept of Education in Washington, DC.● Broke down old workstations● Replaced all workstations● Imaged laptops for deployment● Deployed new machines/equipment● Cut over phone lines through a bridged network● Managed the said inventory

Data Dissemination and asset logging● Disassembled Laptops, servers, tablets, and desktops● Removed HDDs● Serialized and logged● Created spreadsheets● Prepped all drives for CoD deguassing treatment

Built customized machines and personal SoHo workgroup/workstationsDiagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.Removal of virus/malware from compromised systems

Offered Support to over 2000 users in a virtualized environment.Windows / MAC / and mobile supportOffice suites / Cherwell/ Remedy / VMWare Horizon 6Network / Printer / Group Policy / Active DirectorySecurity Patches / User policies

Jonathan is the founder of Silver Spring K9 an organization which offers world class Canine obedience Training to Silver Spring, Maryland and the Washington DC metropolitan Area. SSK9 also offers a unique boarding service for dogs in a home style environment with plenty of activities, walks, and backyard play with expert supervision in the comforts of a home with a tight knit family feel. Visit us today @ www.silverspringk9.com to find out moreAnd all you other canine and pet professionals or entrepreneurs alike, feel free to connect or drop a line so we may network and further enrich our community and region. Look forward to meeting all and forging lasting relationships :)

Partnered with Tier II and Tier III help desk peers based in the US, India and Brazil to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.