Jonathan Borders Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Va, Us

Chesapeake, Virginia, Us

Clothing Brand that reflects on breaking stereotypes,creating positive vibes,and living a healthier lifestyle.

Virginia Beach, Va, Us

· Provides on-site technical support, resolving hardware and software issues for end-users.· Maintains inventory and asset management, ensuring accurate records of hardware and software assets, as well as timely procurement and replacement.· Implement deployment plans to efficiently distribute software updates and configurations through JAMF (Apples Management Framework) and Dell Wise Suite.· Conducts hardware installations, upgrades, and repairs for laptops, desktops, printers, and other peripherals, effectively addressing hardware-related concerns and optimizing system performance.· Manages password resets and provides technical support for voicemail-related issues, assisting users in accessing and configuring their voicemail accounts.

Atlanta, Ga, Us

· Provided comprehensive hardware support to end-users, troubleshooting and resolving issues related to computer systems, peripherals, and network devices.· Conducted reimaging and maintenance of 100 laptops and desktops, ensuring the appropriate operating systems and software configurations.· Utilized the remedy ticketing system to efficiently support customers, ensuring timely resolution of technical issues.· Proficiently installed and configured docking stations within southern gas company trucks to support dell tough books.· Ensured seamless integration of the docking stations with the existing truck infrastructure, enabling efficient connectivity, charging, and data synchronization for the laptops.· Coordinate with business partners and the help desk to set up times for technical support using bomgar or through virtual machine.· Implemented and executed scripts to successfully upgrade multiple operating systems to windows 11, ensuring seamless transitions and enhanced functionality for end-users.

Indianapolis, In, Us

• Performs computer software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment including printers, docking stations, Mobile devices, and other end point devices as well remotely through means of bomgar or other remote access solutions. Also using options to communicate, such as teams , email and and application Called nice • Primarily provides Tier 1 level support; may provide Tier 2 level support as needed using the process of ac• Escalates problems and issues to a higher . On board and off board personal using Active Directory tools. level of support as needed. • Processes timely and accurate information to ensure compliance with vendor warranty requirements.• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.• Maintains and updates work order tickets in client’s ITSM tool.• Coordinates across multiple departments/vendors to provide support.• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.• Interacts with the customer when responding to technical questions or requests for information.• Maintains regular attendance.• Other duties as assigned by management.• Proficient with Service now, Microsoft Office , Azure and Active Directory

Provo, Ut, Us

Contractor for bell tech logix

Hurst, Texas, Us

• Initial installation and configuration of desktops and peripherals including Printers and scanner• Support software and hardware installations and troubleshooting of workgroup networks, broadband ISP connections, and liberty tax service proprietary software.• Support Various support projects, analyze customer problems and formulate a plan of resolution.• Proactively look for ways to improve processes, operations, and the customer experience.• Used Splash top remote access software to remote into client’s workstation when needed to do any installations or diagnose issues• Use Zendesk Ticketing system to Document incidents thoroughly and accurately.

Parsippany, Nj, Us

• Creates and maintains office forms and procedure to assist with administrative tasks.• Conducts weekly safety and security checks on personnel and manages administrative paperwork and time sheets.• Completes any necessary paperwork and utilizes computer to input or update data for incident reports.• Manage 5 hotels ensuring proper security protocol was adhere to by 16 officers overlooking the properties. • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry and restrain trespassers.

Washington, Dc, Us

• Operated and maintained communications equipment.• Documented and processed classified documents.• Painted surfaces using brushes, spray guns and paint rollers.• Supervised teams in support of security, installation law and order operations.• Applied primer, paints, varnishes and lacquers to walls and surfaces• Provided Anti-Terrorism force protection for a population of 22,000 active duty personnel, US contractors and military families on Yokosuka Naval base in Japan.• Monitored and investigated suspicious persons, situations and unusual activity.• Organized and prepared facts for incident reports.• Assisted with coordinating monthly urinalysis sweeps.• Patrolled areas and allowed restricted access for authorized personnel.• Worked side by side with DOD police to ensure safety of all ship personnel.• Checked 100% identification and badges of personnel entering facility.• Managed and inventoried merchandise/materials worth over $800,000. • Processed orders, receipts, inventory adjustments, etc. • Used financial and inventory software to enter and manipulate data.• Emphasized customer service in all aspects of the sales and service division.