Jonathan Borders Email & Phone Number

Virginia Beach, VA, US

Chesapeake, Virginia, US

Clothing Brand that reflects on breaking stereotypes,creating positive vibes,and living a healthier lifestyle.

Virginia Beach, VA, US

· Provides on-site technical support, resolving hardware and software issues for end-users.· Maintains inventory and asset management, ensuring accurate records of hardware and software assets, as well as timely procurement and replacement.· Implement deployment plans to efficiently distribute software updates and configurations through JAMF (Apples.

Atlanta, GA, US

· Provided comprehensive hardware support to end-users, troubleshooting and resolving issues related to computer systems, peripherals, and network devices.· Conducted reimaging and maintenance of 100 laptops and desktops, ensuring the appropriate operating systems and software configurations.· Utilized the remedy ticketing system to efficiently support.

Indianapolis, IN, US

• Performs computer software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment including printers, docking stations, Mobile devices, and other end point devices as.
• Primarily provides Tier 1 level support; may provide Tier 2 level support as needed using the process of ac
• Escalates problems and issues to a higher. On board and off board personal using Active Directory tools. level of support as needed.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.

Provo, UT, US

Contractor for bell tech logix

Hurst, Texas, US

• Initial installation and configuration of desktops and peripherals including Printers and scanner
• Support software and hardware installations and troubleshooting of workgroup networks, broadband ISP connections, and liberty tax service proprietary software.
• Support Various support projects, analyze customer problems and formulate a plan of resolution.
• Proactively look for ways to improve processes, operations, and the customer experience.
• Used Splash top remote access software to remote into client’s workstation when needed to do any installations or diagnose issues
• Use Zendesk Ticketing system to Document incidents thoroughly and accurately.

Parsippany, NJ, US

• Creates and maintains office forms and procedure to assist with administrative tasks.
• Conducts weekly safety and security checks on personnel and manages administrative paperwork and time sheets.
• Completes any necessary paperwork and utilizes computer to input or update data for incident reports.
• Manage 5 hotels ensuring proper security protocol was adhere to by 16 officers overlooking the properties.
• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry and restrain trespassers.

Washington, DC, US

• Operated and maintained communications equipment.
• Documented and processed classified documents.
• Painted surfaces using brushes, spray guns and paint rollers.
• Supervised teams in support of security, installation law and order operations.
• Applied primer, paints, varnishes and lacquers to walls and surfaces
• Provided Anti-Terrorism force protection for a population of 22,000 active duty personnel, US contractors and military families on Yokosuka Naval base in Japan.