At Maverick, I get the opportunity to provide the best Automotive experience anyone can have. I work everyday with people from all walks of life helping them achieve the goal of purchasing a new vehicle. Our team is committed to break the stigma the automotive industry has had for decades. Here, I provide the best client experience and make the process of purchasing a new vehicle as simple and seamless as it can be.-Rapidly learned and implemented a proven sales process to consistently hold a 60% Lead-to-Sold rate per month.-Led different Team Training sessions on topics such as product knowledge, effective communication with clients and needs assessment.-Developed strong client relationships that resulted in five-star Google reviews and referred clientele.-Collaborated with the team on sales strategies and improved current processes.

Prior to starting this position, I was required to get a National Accredited Practitioner's Certification through Stretch Zone. As well as Management training.- Achieved and maintained a 40% closing rate monthly. As well as an 80% show-rate.-Established relationships with multiple businesses in the area to initiate partnerships that led to a 5% increase in our clientele.-Managed, coached and mentored a team of 3 Stretch Practitioners and an Assistant Manager.-Developed and implemented different marketing campaigns to create awareness on Stretch Zone’s vision and the services provided.-Performed every introductory session with prospective clientele, resulting in 130 new memberships sold in the first 120 days.-Created and implemented a full onboarding process for the first 90 days of new hires.-Collaborated with my team to foster a positive, upbeat and deeply caring culture between staff and clientele.-Strategized with Franchisee to refine systems and processes in place, create new ones, improve client retention and experience, and strengthen team’s cohesion.-Executed the day to day operations such as the schedule, payroll, monthly budget, and outreach events.

In addition to my responsibilities as a Senior Flexologist: -Increased conversion rate by 53% within three months by developing strong client relationships and improving the team’s sales tactics. -Collaborated with franchise owner and district manager in projects improve client experience, streamline studio systems, and increase membership retention.-Mentored and managed 7 staff members to ensure high quality services.-Planned and led regular studio meetings where revenue numbers, attrition, conversion rates and plans to improve were discussed with the team.-Created individualized plans for our client’s to ensure success that aligns with their goals, limitations and expectations.-Supervised and drove all revenue streams from membership sales to retail.

Prior to starting this job, I was required to obtain a Flexologist Certification through the company. At StretchLab I work to provide customized one-on-one stretching sessions for clients ranging from athletes, to stay at home moms, to those working in a office all day. My goal is to help my clients have freedom of movement and live a pain free life through stretching routines. Knowledge of the human body, attention to detail, management, customer service, sales, and cleaning are among the top responsibilities of my job.-Built meaningful relationships with clients resulting in a 95% utilization rate-Attained and exceeded monthly sales goals with a 85% average closing rate for new member units-Explored ways to refine my skills, learn new techniques and enhance client experience and share with my team at our monthly continuing education meetings-Cultivated new relationships with potential clients at events to increase membership numbers-Developed creative solutions to decrease attrition rate by openly communicating with clients and finding new goals to help them achieve-Inspired potential clients to book intro sessions by utilizing marketing strategies

This position provided me with a basic training and an introduction to management. I was the go-to person to help with the daily operations of the business. I was assigned different tasks and projects daily related to memberships, past due bills, employee schedule, daily maintenance of the facility, work orders, external communication with vendors, and personal training inquiries.

The Health and fitness staff are in charge of supervising the weight and cardio areas of the YMCA. We ensure that members are safe at all times as we enforce the guidelines and safety policies of the gym. Additional responsibilities include being available to answer questions, give tours of the facility, fitness orientations, and one on one appointments to help members get started on their fitness journey. Effective communication, adaptability, multitasking, educating others, and customer service are some of the skills I gained from this job.

I was one of the leaders of the FCA Team at NNU. we worked to help the NNU student-athletes learn about Jesus. As well as guiding them in their relationship with the Lord. We organized prayer groups, led small groups and fellowships, and offered opportunities for students to grow in their faith.