Jonathan Born Email & Phone Number

 Responsible for supervising a group of Certified Athletic Trainers (ATCs), Medical Assistants (MA), and RN’s in outpatient clinics, ASC settings, and inpatient OR settings. Leads staff to ensure efficient clinical operations and positive patient experiences. Responsible for performance management, including performance feedback and reviews, disciplinary action, recognition, etc, and participates in goal setting. Ensures staff compliance with policies and procedures. Coordinates coverage for staff PTO, callouts, etc. in the clinic, surgery center and hospital settings. Provides onboarding and training new ATCs, RNs, and MA’s Coordinates training, creates orientation schedule and monitors competency training of new hires. Works with manager of clinical operations, or other department leaders, on actively recruiting, hiring and retaining ATCs. Interviews potential ATCs candidates using Targeted Selection methods. Optimizes ATC role to top of scope of practice. Serves as first responder to a patient complaint regarding the care of the patient and is responsible for diffusing the situation and doing service recovery if possible/necessary. Works with Call center to assist with scheduling to insure appropriate patient scheduling. Responsible for on-call patient escalations while insuring quality patient care and outcomes.

Smyrna, Georgia

As a Lead Athletic Trainer my position has both administrative and clinical responsibilities. I am responsible for supervising a group of Certified Athletic Trainers (ATCs) in outpatient clinics, ASC settings, and inpatient OR settings. Leads staff to ensure efficient clinical operations and positive patient experiences. Responsible for performance management, including performance feedback and reviews, disciplinary action, recognition, etc, and participates in goal setting. Ensures staff compliance with policies and procedures. Coordinates coverage for staff PTO, callouts, etc. in the clinic, surgery center and hospital settings. Provides onboarding and training new ATCs. Coordinates training, creates orientation schedule and monitors competency training of new hires. Works with manager of clinical operations, or other department leaders, on actively recruiting, hiring and retaining ATCs. Interviews potential ATCs candidates using Targeted Selection methods. Optimizes ATC role to top of scope of practice, identifying successful models of team based collaboration for specialty. Serves as first responder to a patient complaint regarding the care of the patient and is responsible for diffusing the situation and doing service recovery if possible/necessary.

59 Executive Park South, Atlanta Georgia

Under the direction of my Physician or Clinic Manager, I provided athletic training services for Emory Healthcare. I identified, documented, and resolved complex patient problems related to musculoskeletal care and patient service. Assured continuity of care through effective decision-making resulting in quality patient care. My duties were as followed; I implemented clinic initiatives with regards to patient safety, compliance, and staff development. I was a clinical resource for the call center and front desk. Performed a thorough history on each patient, including history of the injury or condition, primary complaint, pain level assessment, past medical history, review of medications and allergies. Performed appropriate physical examination on each patient seen, including; ROM, strength, sensation, functional, and ligamentous testing, as well as palpations and special tests as needed. Ordered and interpreted diagnostic studies, including; radiographs, MRIs, EMGs, CTs, diagnostic ultrasounds, rehabilitation and physician referrals. Performance of educational responsibilities in specific to the needs of each individual patient, including; exercise instruction, demonstration and answering patient questions in regards to the treatment plan, surgery, rehabilitation and future care. Prepared and assisted the physician with injection procedures done in office. Provided post-operative wound care education, removal of sutures and dressing changes to post-surgical patients. Documented each patient visit to include history, physical exam, diagnostic test results, impression, plan, and patient learning. Assured a timely response to patient phone calls. Handled general office duties and any other tasks assigned by the physicians or clinic manager. Identified the need to develop or revise policies and procedures pertaining to sports medicine patients and/or department practices. Implemented clinic initiatives with regards to patient safety, compliance, and staff development.

Master'S Degree, Health And Physical Education/Fitness

Bachelor'S Degree, Athletic Training/Trainer