Over 20 years proven experience in the IT industry, specializing in technical communication, systems documentation, quality management systems implementation and content creation. Successfully worked with leading global solutions providers (Soul Machines, WhereScape, Endace, IPFX, GFG Group Ltd and ZFP-IT) in the end-to-end delivery of software solutions and professional services to clients in the private and government sectors.Proven proficiency in systems and processes documentation, team management and business support, successfully supervised the documentation and training teams at GFG and ZFP-IT.Expertise: IT projects/products documentation, software end user and technical documentation, marketing and business documentation, RFP analysis, proposals and presentations preparation, team management, ISO and IEEE based policies and procedures documentation and implementation, corporate website content development and management.