Jonathan Bourne Email & Phone Number

Phoenix, Az

Claim owner and coordinator for attorney represented catastrophic and non-catastrophic highly complex property claims.Apply advanced knowledge of claim processes, policies, and coverage to coordinate claim handlers to investigate, evaluate, and settle highly complex claims.Determine value of highly complex claims to negotiate and settle with customer’s attorney.Maintain a high level of organization to manage time-sensitive matters.Coordinate with staff counsel and retained counsel to dismiss, settle, or litigate breach of contract lawsuitsCoordinate with legal counsel on pre-suit matters.Develop and implement trainings on a variety of topics, from technical aspects of damages, insurance policy interpretation, and claim handling.

Assistant to the PresidentProofread, edit, and assist in writing proposals, contracts, and high-level correspondenceAssist Director of Human Resources in management of HR documents and new employee trainingSupport CFO with project budgetsDevelop and administer training of new corporate tools and procedures to employeesPrinciple negotiator for corporate supplies, vendors, and servicesReceive and approve all bills for payment, investigate discrepancies, and take corrective measuresAdministrator for “cloud” services, including Exchange email, teleconferencing, and MS SharePointProvide on-site IT supportMaintain log of all valuable assets and field equipmentCoordination with Montessori in the Park, a non-profit preschool & elementary school founded by ACA, Inc in 2007

Network with other local businesses to create meaningful connections and lasting partnershipsBudget, plan, and execute fundraising events, raising over $30,000 annuallyWrite, proofread, and edit school policies and written communicationsReceive and approve all bills for payment, investigate discrepancies, and take corrective measuresMarketing coordinator for Montessori in the ParkWebmaster for Montessori in the Park’s websiteProvide on-site IT support

Group administrator and organizer for weekly Networking at Noon meetingsOrganize the group calendar to schedule guest speakers, member presentations, and field tripsCompile the list of group members to track membership and registrationKeep all group and Chamber members informed with weekly newsletters via emailBudget special events, annual parties, etc. using the annual membership dues

Acting manager on duty when Store and Assistant Store Manager are not presentSupervise and support staff during business hours to drive sales and provide excellent customer serviceTrain and guide staff in learning and performing daily requirements of the jobResponsible for reconciliation of funds at open and close, including constructing and securing end of day depositReceive and catalog daily shipments, and perform daily inventory counts of various merchandiseOpen and close the store on a regular basis

Managed the operations of the Student Union, a 220,000 square-foot building, at night and weekends which included the operations of multiple meeting and program rooms, the Information Center, Ticket Booth, Theatre, and Game Room, including reconciliation of tickets and money at closingSupervised and supported a student staff of 75 by aiding and advising them in their tasks throughout the building and helping with customer service in the Student UnionTrained and guided student staff in learning and performing daily requirements of the jobProvided building security and safety by patrolling on a regular scheduleOpened and closed the building