Jonathan Bowers Email & Phone Number

Lafayette, Louisiana, United States

Record and classify received Incidents and service requests.Log all Incident/Service Request details, allocating categorization and prioritization codes.Keep users informed about their Incidents’ status at agreed intervals.Setting up of hardware and software for clientele Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).Investigate and diagnose of all Incidents and Service Requests.Technical writing of newly formulated knowledge base articlesVerify resolution with users and resolve Incidents in ITSM tool.Determines if an incident needs to be escalated according to priority and severity of the issue.Escalate Major Incidents to the Incident Coordinator.Owns all Incidents and Service Requests throughout the lifecycle.Request customer feedback, and actively address topics to improve customer satisfaction.Drive adoption of global IT standards in the region and reduce complexity.Assistance and setting up of mobile devices with multiple carriers

Pineville, Louisiana, United States

Managed and ran multiple pharmacy automation installs integrating Linux Centos and Ubuntu based DOSIS software to Pharmacy Management Information Software systems such as QS1, Suite Rx & Framework. Updated static ip's on Dosis equipment to work within pharmacy IT requirements. Worked with field technicians to ensure installs ran smooth and any software and network connectivity issues were worked out on a timely manner. Suggested & implemented multiple process improvements within the customer support, project management and manufacturing departments. Created & established over 30 foundational training documentation / technical writings. Maintained strict deadline schedules from pre-installation to post 6 week installs. Reported directly to the COO on a weekly status update and or as needed. In between installs I worked with technical support teams to provide immediate software support in tier 1 and 2 troubleshooting to existing sites and systems.

Concord, California, United States

Managed and worked with a team to assess and troubleshoot problematic installs that caused residential damage. Traveled up to 2.5 hours away from home base in all directions to customers homes. Reported cause of damages and repairs done for each job to corporate through the use of detailed reports. Repaired customers homes due to improperly installed PV solar systems. Purchased materials as needed for immediate repairs. Submitted paperwork and expense reports to corporate.

Rancho Cordova, Ca

Residential Project Manager and Senior Project Coordinator-Running multiple crews scheduling installations with homeowners and local AHJ's in accordance with Fire code and NEC provisions. Assembling and ordering BOM's per each job, balancing and creating budgets to include man hours allocated to each job. Assisting and directing Design/Engineering teams for any corrections needed per site plans and equipment already on site to adjust as needed. Resourcing outside vendors and General contractors for various roof work and bidding on materials.

Cockeysville, Md

Performed with little to no supervision as a project coordinator. Scheduled installations with customers, Managed the permit runner to include setting up and filling out applications for building and electrical permits per AHJ. Performed Solar site surveys, shading analysis, site production quality, on all more complicated residential and small commercial jobs. Ordering of Solar racking materials to include rail and mechanical tie in equipment for PV solar. Coordinating drop off of equipment to field teams, Warehouse management, Solar site surveys to include shading analysis, roof and field measurements. PV system troubleshooting and repair.

Millersville, Md

Installation of solar systems including; (SHW) solar hot water collectors, Heat Exchangers, pumps, PV solar collectors and photovoltaic (PV) systems in accordance with codes and standards using drawings, schematics, and instructions. Testing of systems to verify system functionality and conformity to performance expectations. Weather sealing to foundations of arrays, building, or support structures. Checked electrical installation for proper wiring, polarity, grounding, and integrity. Determined and read diagram layouts and blueprints for proper setup of arrays and equipment. Identified installation locations with proper orientation, area, solar access, and structural integrity for equipment. Added required labeling on systems. Tested units to ensure operation within acceptable limits for entire system. Demonstrated system functionality and performance, including start-up, shut-down, normal operation. Determined materials, equipment, and installation sequences necessary to maximize installation efficiency.

Landsdowne, Md

Hired for a 3 Month contractAssisted the Sigora Team with the site layout and installation of 17 drain back Solar Hot Water systems. Operated a boom lift to transport material and personnel for roof access.Setup and mounted heat exchangers, solar and domestic pumps.Setup and installed Hydroflex tanks of various sizes to hold water varying from 400-1800 gallons.Installed Pex lines through attic crawl spaces to connect Solar Hot Water (SHW) panels to the solar pump.Diagnosed malfunctioning systems and quickly repaired to resolve maintenance issues.Compiled detailed reports and checklists of all individual systems and documented installation of work with detailed pictures.Implemented process improvements to minimize time while optimizing performance of individual systems for further use

Oklahoma City, Oklahoma Area

Provided ACD telephone and remote Service Desk support for end users. Assisted customers by diagnosing hardware and software problems. Provided resolutions for all technical issues with desktops, laptops, printers as well as other peripherals. Provided technical support of personal computers and peripherals with the use of documented procedures and available tools such as knowledge base articles, external information sources and personal experiences. Ensured proper escalation procedures were followed while performing work in accordance to standardized policies and procedures. Resolved complex technical issues in addition to using effective phone etiquette. Achieved and maintained a high quality of customer service ratings. Was responsible for customer satisfaction through effective handling of hardware and software malfunctions. Effectively and quickly resolved issues with irate customers in a professional courteous manner. Utilized a wide array of tools to support customers including Active Directory, Remedy Ticketing, eWFM, Cisco VPN, WebEx etc..

El Paso, Texas Area

Supervised and performed duties involving request, receipt, storage, issue, accountability, and preservation of individual, organizational, and installation level expendable supplies and equipment. Received, inspected, inventoried, stored, issued, delivered and turned-in organization and installation supplies and equipment. Prepared and maintained all organizational supply documentation. Maintained property under the Standard Property Book System (SPBS). Assisted and advised command. Conformed to standards and directives for efficiency of operations while creating inventive solutions and process improvements. Chief liaison between staff and supported government personnel to improve effectiveness while maintaining rapport drastically improving relations and cutting costs. Maintained security of access controls, performed inventory auditing, soldier-in processing and equipping, hand-receipt managing, trained in PBUSE and property accountability.

Killeen/Temple, Texas Area

Performed preventive maintenance checks and services on radios, net control stations, various special operations communications systems, generators and tactical vehicles. Operated manual and automated communication systems. Directed and performed the installation of radios and antennas. Implemented physical security policies and procedures by maintaining COMSEC ( Communication Security ). Prepared work schedules and allocated equipment for missions including the distribution of encrypted keys to allocated personnel. Advised superiors on capabilities and limitations of equipment to assist planning in field training exercises and real world situations. Coordinated logistical support for teams. Created and conducted detailed training programs of various communication systems for groups of up to 30 personnel. Created user friendly continuity reports and training manuals. Performed hardware and software troubleshooting. Provided situational, objective, and status reports to command. Improved power-up processes, redesigned antenna structures, created and maintained strong relations with Executive level clientele, reconstructed and developed new digital maps, setup enhanced grid-reference units in tactical and non-tactical operations.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Attaining BSE in 2023

Sustainability Studies

Associates for Renewable Energy Studies.