Jonathan Bowmer Email & Phone Number

Amarillo, Tx, Us

Amarillo, Texas, United States

Amarillo, Texas, United States

Amarillo, Texas, United States

Tier 2 support for Internet BankingPerform Internet Banking conversions and validation.Documentation of standard processes, procedures and new product features.

Provide core software support to customers.Interact with multiple support departments to provide quality customer service.

Amarillo, Texas Area

Provide remote and onsite client training, installation and support of products and services.Troubleshoot and document client issues and concerns.Facilitate relationship with 3rd part software partner.

Amarillo, Texas Area

Develop, modify and execute test plans using HP/Mercury TestDirector Test software in Web and AS/400 Environments Document and track all reported issues using HP/Mercury TestDirector Coordinate deployment of programs and files to production Troubleshoot client inquiries and system issues using SQL in the AS/400 and MySQL Create and modify user documentation Assist in development and testing of Kettle data integration processes using Spoon

Train and mentor new employees Represent Client Implementations on global initiatives and provide input on product design, system development, and update operational procedures Manage multiple complex implementation projects involving direct contact with clients, third party vendors, production facilities and internal support groups using project management techniques Provide second level technical support to Implementation and Customer Support Teams Responsible for all database settings pre and post conversion Conduct training sessions for Implementation Department on install procedures for new products and services

Coordinate with Financial Institutions, Data Processors and internal Implementation Departments for all new clients Developed tools to assist with daily tasks using VB6 Convert data files from third party specs to an internal format for clients boarding card processing platform Ad-Hoc research done via Microsoft SQL Server Query Analyzer Responsible for all database configuration prior to client conversion

Provide Technical support to Financial Institutions for all types of ATM and Debit card transactions Provide Software support to Financial Institutions using proprietary software to issue ATM and Debit cards Provide Technical support for all Hardware, Software, and File Transfer Issues Manage Microsoft Access databases for Financial Institutions Implemented data tracking and reporting tools for departmental tasks using Microsoft Access

Work solely in Web environments using SQL and Oracle Databases Coordinate with other QA members on major product releases Member of the product development team, defining requirements Create and Modify test plans to reflect new releases of software

Amarillo, Tx

Developed and executed test plans and test scripts on Window and Mainframe applications.

Bachelor Of Administration, Computer Information Systems

Activities and Societies: Lambda Chi Alpha

Cis