Jonathan Brookes Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As the Director of Engagement at Eating Disorders Victoria (EDV), I lead a dedicated team in developing and executing strategic initiatives to elevate the organization’s visibility, influence, and sustainability. My role encompasses managing communications and advocacy efforts, overseeing educational programs and research dissemination, driving comprehensive fundraising strategies, and fostering key partnerships. By building strong relationships with stakeholders, policymakers, and donors, I ensure EDV’s mission is effectively promoted, and our community's diverse voices are heard, ultimately supporting the organization's growth and impact.

Melbourne, Victoria, Australia

As a direct report to the CEO, this role entails spearheading the development of the organization's income strategy, which encompasses forging corporate and philanthropic partnerships, orchestrating fundraising initiatives—including individual giving, digital campaigns, and major events. The overarching objective is to bolster the expansion and accessibility of the organization's programs and services aimed at aiding individuals and families affected by eating disorders.

Australia

An integral member of the executive leadership team, this role focused on driving the strategic development, planning, and execution of customer experience (CX) initiatives for Eric's diverse and intricate customer base. The primary emphasis lay in reshaping the contact center from a cost center into a growth engine, with a concerted effort to unlock opportunities for enhancing customer lifetime value and accelerating digital adoption. Central to this mission was the transformation from a multi-channel to an omni-channel platform, aimed at delivering a seamless and uniform experience across all stages and touchpoints of the customer journey.

Melbourne, Australia

A member of the Executive team, accountable for the development and implementation of the operations business strategy for underwriting and claims, incorporating oversight of the General Insurance Code of Practice, legislative requirements and compliance with organisational policies, procedures, and quality standards

Melbourne, Australia

Responsible for the development and implementation of digital and online solutions to increase the availability of Eric Insurance products to customers within existing and new distribution channels

Melbourne, Victoria, Australia

Accountable for the execution and delivery of growth strategy for dealer and broker channel for Southern Australia via developing strong relationships with Dealer Principles and Business Managers and leadership of eric State and Business Development Managers

Melbourne, Australia

June - Dec 2017Completing my own digital transformation, undertaking study focusing on financial technology and innovation online through Oxford University.

Melbourne, Australia

Member of the Victorian Retail leadership team and managing a branch network of 15, incorporating 150 staff, 140,000 customers, balance sheet of $15b and revenue in excess of $260m. Accountable for the development and delivery of operational strategies and business outcomes across home lending, business banking, general insurance, third party, personal and digital banking.Achievements: Ranked 5/50 RGM’s nationally (2013 - 2015) and awarded Victorian RGM of the year for outstanding performance (2013/14). Ranked in top 5 regions for compliance standards 2016/17. Consistently delivered revenue and balance sheet growth circa 10%. Delivered 25% uplift in customer satisfaction score (NPS) 2016 - 2017.As State Productivity Lead 2013-2015, achieved number 1 ranking with greater than 70% staff exceeding target.

Led a retail banking team of 20 to deliver exceptional customer service via the provision of quality advice to retail and small to medium enterprise (SME) customers within Westpac's flagship Melbourne branch.Achievements: Exceeded full year plan in all financial and non financial metrics. Year on year revenue, direct contribution and balance sheet growth greater than 10% Increased Employee engagement from 70% to 90% and Net Promoter score from 10 to 72. Member of ‘Centurion Club’ for high performing Bank Managers 2010 & 2011.

Led Business Banking Practice consisting of 12 partners/associates, and work collaboratively with business partners (trade, risk, FX, financial planning, asset finance) to enhance the customer experience. Grow lending, deposit, wealth and revenue targets. AchievementsExceeded full year lending, deposit and revenue plans (growth circa 10%) with all members of team ranked effective on compliance standards. Partnership business performance ranking versus peer group increased from 71/72 regions to 16/72 in 12 months.

Led the combined beverage and confectionery teams, with full P & L responsibility, within the non-grocery channels (petrol & convenience, licensed, sporting) . Work collaboratively with internal stakeholders (marketing, distribution, product teams) and external stakeholders (third party distributors and wholesalers) to profitably grow market share and distribution of Cadbury Schweppes products..Successfully managed the integration of the SA/NT beverage and confectionery business units following national reorganisation, incorporating the creation of a new and united performance-based culture. Achieved double digit growth at operating margin year on year – best performing state in 2005.

Melbourne

Source new and grow existing relationships within catering channel to increase availability and distribution of Cadbury Schweppes products. Highlights include winning 5 year beverage supply contract for Sydney & Brisbane Airports.

Bourneville England

Mat Leave Cover: Selected by the Australian business to work in UK for 12 month period.Managed UK based travel retail companies (World Duty Free & Nuance) increasing range, market share and turnover +20%.

Fintech, 84%

Mba, Strategy, High Distinction Average

Bachelor Of Arts (B.A.)