Develop, execute, and implement ProValet’s overall customer success strategy using a deep understanding of ProValet’s services, as well as the customer journey.Work closely with other departments (Sales, Marketing, and Product Development) to ensure that ProValet meets the needs of its customers.Gather and analyze customer data to identify trends, improve customer satisfaction, and develop new products or services.Manage customer relationships by building rapport, resolving issues… Show more Develop, execute, and implement ProValet’s overall customer success strategy using a deep understanding of ProValet’s services, as well as the customer journey.Work closely with other departments (Sales, Marketing, and Product Development) to ensure that ProValet meets the needs of its customers.Gather and analyze customer data to identify trends, improve customer satisfaction, and develop new products or services.Manage customer relationships by building rapport, resolving issues, and providing ongoing support. Show less

Home & Commercial Cleaning

Responsible for managing and developing sales teams through recruiting, hiring, training and developing sales representatives. Managed the sales process by setting and tracking sales goals, analyzing sales data, and motivating and coaching the sales representatives.Played a vital role in Product Development for Fuel Capital, being the conduit between the customers and the Development team, resulting in an improved User Interface and Experience.

Responsible for managing and developing sales teams through recruiting, hiring, training and developing sales representatives. Managed the sales process by setting and tracking sales goals, analyzing sales data, and motivating and coaching the sales representatives.Played a vital role in Product Development for Fuel Capital, being the conduit between the customers and the Development team, resulting in an improved User Interface and Experience.

Strengthen business relationships with dealer partners and build new relationships.

Manage all phases of store operations to ensure maximum sales and profitability. Focus on key business initiatives, top talent acquisitions, store presentation, marketing execution, inventory management, loss prevention and daily operational cost control.Lead by example to meet/exceed sales goals and practice exemplary customer service. Coach continually.

Sales & Operations ManagementManage all phases of store operations to ensure maximum sales and profitability. Focus on key business initiatives, top talent acquisitions, store presentation, marketing execution, inventory management, loss prevention and daily operational cost control.Lead by example to meet/exceed sales goals and practice exemplary customer service. Coach continually.

Lead, direct and motivate Store Managers and Sales Associates to drive sales and provide excellent customer service. Mentor and train sales team to maximize profitability and ensure store locations are operating to company standards, policies and procedures. Perform operational functions for multiple locations. Analyze activities to increase sales and service levels. Monitor and manage key performance metrics and indicators. Recruit, interview and hire a diverse and professional sales team.… Show more Lead, direct and motivate Store Managers and Sales Associates to drive sales and provide excellent customer service. Mentor and train sales team to maximize profitability and ensure store locations are operating to company standards, policies and procedures. Perform operational functions for multiple locations. Analyze activities to increase sales and service levels. Monitor and manage key performance metrics and indicators. Recruit, interview and hire a diverse and professional sales team. Train, educate and utilize performance management to ensure a professional work environment where goals are exceeded. Create and implement spiffs to increase sales and reward staff. Liaise with Verizon Wireless personnel.Ensure compliance with Verizon Wireless policies and procedures. Coordinate new store build-out, store remodels as well as the associated opening and closing of store locations. Coordinate and manage operational situations with building management such as plumbing utilities, vendors, signage, etc. Resolve customer issues when required. Show less

Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs… Show more Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Show less

Manage sales team of 36 reps and delivery drivers to maximize best market penetration and improve profitability. Coach reps to imporve sales skills and prospectingManage P&L for Sales and Marketing