Jonathan Brown Email & Phone Number

Miami, Fl, Us

Middleton, Wisconsin, United States

• Supporting the development and deployment of DEI strategy across the U.S.• Creating and assessing the implementation of the DEI Strategic Plan.• Monitoring the development, implementation, and evaluation of standards for cultural competence for employees.• Providing feedback and insight to senior leadership team on issues of culture, climate, equity, inclusion, and diversity in the workplace, including recommendations and support regarding short- and long-term strategies to meet the organization’s current and future workforce needs (i.e. unbiased recruitment, hiring, retention practices).• Identifying opportunities for the organization to engage with its broader communities to promote equity, social justice, and inclusion (i.e. community volunteer activities, corporate social responsibility initiatives).• Advising the development and implementation of internal messaging regarding diversity, equity, and inclusion.• Evaluating and recommending solutions where institutional inequities may exist.• Serving leadership as a resource for guidance and consultation regarding diversity, equity, and inclusion issues for employees.• Seeking feedback from employees to inform decision-making and understand opportunities for improvement.• Assist in developing external strategies that extend the reach of the Spectrum Brands DEI initiative.

Madison, Wisconsin Area

Model the eight Core Capabilities to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility. Recent accomplishments:· Supervise day-to-day activities of customer care specialists and offshore staff in India.· Develop, support and motivate personnel to attain or exceed established goals.· Maintain harmony among workers and resolves grievances.· Work with product supply regarding any order inventory availability issues and communicate with sales, brokers, and/or customer directly to ensure orders executed in a quality, timely manner.· Build and maintain key working relationship with cross-functional sales team, including direct sales representative, broker, business analyst/controller, credit, customer marketing analyst, inventory managers, and distribution centers.· Key contributor to vendor compliance process; review key documentation and maintain update vendor compliance website; participate in bi-weekly interdepartmental compliance meetings.· Lead employees through effective hiring, orientating, training, mentoring and coaching. Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both consumer expectations and financial constraints. Create an environment where employee feedback facilitates positive change.· Implement department level infrastructure and changes to supporting processes and systems. Ensure solutions to department level challenges are implemented. Set, implement, and complete department goals.· Lead/present interdepartmental training sessions for sales teams or other cross-functional teams.

Middleton, Wi

· Management of Direct import programs· Understand and communicate to all business partners both internal and external, in North America and Asia, the customer requirements for flawless execution.· Develop, build support for, communicate and implement standard operating procedures that align and compliment the corporate business strategy· Monitor and communicate gaps in orders vs forecast to Sales· Monitor and evaluate FOB forecast to ensure timely placement of production order to meet customer expectation with or without customer order.· Collaborate with Sales and Supply/Demand Planning to gain consensus on any exceptions through functional meetings.· Be a key internal link, collaborate and provide direction on order processing to Customer Care and Supply/Demand Planning teams.· Review all inbound orders and provide direction to planning and customer care on sales order and production order.· Trouble shoot production/delivery issues· Actively engage with functional teams, such as Supply/Demand Planning and Sales as well as external resources such as CHR or PEC and customer to gain alignment on exceptions early and often.· Develop key performance indicator to effectively manage and track the direct import business.· Develop recommendations for capital, operating and staffing budgets. Collaborate with other leaders in the development of a coordinated budget recommendation for Director approval. Provide fiscal oversight of allocated resources, assets and expenses. Make necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external factors.· Provide leadership to direct reports in the execution of work plans and long and short term goals. Implement department level infrastructure and changes to supporting processes and systems. Ensure solutions to department level challenges are implemented. Set, implement and complete department goals.

Madison, Wi

Direct and manage organization’s daily operations for five unique, but inter-connected support units; providing the highest quality service possible to all customers. Recent accomplishments:• Oracle EBS Project, Jive VoIP Project, RingCentral/Five9 VoIP Project• Lead all three projects from the vetting process to implementation and launch throughout 14 offices and 7 warehouses, including two call centers in the US and Canada.• Ensure orders are shipped on time despite changing EBS and shipping systems simultaneously• Train and manage sales/support teams throughout process• Set and meet performance targets for efficiency, sales and quality• Determine and execute long-term vision and goals for the Support teams in conjunction with the whole of the company• Promote positive relations with customers, employees, departments, partners, and vendors • Determine best business practices and work procedures, prepare work schedules and expedite workflow; revising as necessary to adapt to sales, promotions or other scheduled events

Madison, Wisconsin Area

• Responsible for the management and motivation of approximately 20 call center employees• Provide appropriate coaching, counseling, training and problem resolution• Develop and implement quality assurance policies, processes and standards• Recruit, interview and hire diverse, qualified applicants• Recommend and implement continuous improvement initiatives• Forecast and maintain schedules for department

Black Earth, Wi

Middleton, Wi

• Responsible for the supervision of approximately 80-100 high-volume call center employees• Ensure excellent service to internal and external customers while maintaining operating costs below prescribed levels by monitoring staffing levels, call volumes, and hold times• Address employee concerns & provide problem resolution • Work with business unit management teams to establish and achieve program goals

Madison, Wisconsin Area

• Created a new and improved workflow between creative, media and account/sales dept.• Initiated, scheduled, tracked and supervised job timelines and progress. • Delegated creative staff to client projects. Managed details and client expectations.• Managed vendor relationships and secured cost-effective bids• Researched, implemented and trained the agency in the use of project management software system• Directed the recruitment process and training of key employees

Madison, Wisconsin Area

• Refined the existing traffic system to be more streamlined and accountable• Guided several departments in designing and developing projects through production stage• Established goals and milestones as per the desired results to be generated by the project• Directly supervised Traffic Department staff and delegated assignments to Creative & Account Departments• Proofreading and Copy

B.A., B.S., English/Political Science

Activities and Societies: 1995-1997 WUPX 91.5 FM- Music Director

Government