Jonathan Brown Email & Phone Number

Northwich, Gb

Remote

Organise, host and play streams for games published by Slitherine, showcasing both their Slitherine and Matrix Wargaming brands.

Online

Freelance games reviewer for FingerGuns.net, primarily reviewing strategy games and the occasional shooter.

Personal Stream On Twitch

Personal Twitch channel. Streamed every day since Jan 1st 2021 with no exceptions. Focus on playing games I want to play, as well as charity fundraising every 100 days.

Northwich

Responsible for preparing estimates of costs for clients, tracking invoices and uploading costs onto systems using ADP/Kerridge/AS400. Customer service duties include manning reception on specific days and covering phones as well as covering for colleagues during lunch hours or holidays.

Northwich

Responsible for data validation and analysis in order to track trends and analyse KPI’s (Key Performance Indicators) within public and private sector. Responsible for proof reading board reports, updating processes and compiling spreadsheets in addition to any other duties required such as maintaining data integrity of company databases. Responsible for liaising with Westminster City Council in order to track projects within the borough.

Main duties include to work with the customer in order to target important skills, such as IT and English, in order to help them gain employment e.g. teaching the customer how to use an internet browser, helping them with their job search by helping to set up a new account on job search websites. Typically, our customers were vulnerable and disadvantaged so discretion and compassion were important traits for me to have. Additional duties include keeping Excel spreadsheets up to date, ensuring that the company adheres to data protection laws, manning the reception desk and greeting customers, and updating customers on progress throughout their work with us via email/over the phone as well as in person.

Northwich, England

Headed the Data Admin department and responsible for a team of 6 people; main duties include managing resources within the team to reach invoicing/sales production targets for the month, as well as dealing with complaints escalated to myself to reach a satisfactory conclusion for the both parties as quickly as possible. Responsible for auditing my team to ensure adherence to data protection laws and internal rules, and to make sure that the correct repair processes were followed within our field of work. In addition, I was responsible for invoicing on bespoke IT systems (Voyager, Mobile Voyager), estimating repair costs via Audatex as well as producing productivity reports for our department, all on a national basis (for 60-100+ technicians across the country, across 40 branches). Additional duties include scheduling technicians & customers for mobile repairs, taking customer payments (via Global Iris and Barclays online banking) and setting up profiles for new clients with mobile repair, as well as negotiating repair costs with insurance/fleet engineers and other customers. Promoted to Senior Administrator after 1 year in role due to excelling within the department.

Education record

Gcse'S: Maths, English, Science, Business Studies, History, Geography, Various