I lead software design and provide technical leadership to a team of 12 developers. I have 10 years of experience in software, specializing in Python, C#, Docker, Kubernetes, CI/CD (especially Jenkins) and more.I am currently an architect and tech lead for a small team which owns 2 products in the contact center space - a real-time call routing solution, and an enterprise-wide behavior database of over 500 million interactions.* Responsible for architecture, building, and maintaining a cloud-native microservice stack of 10+ applications* Lead a self-hosted to cloud-native conversion of a data processing pipeline, utilizing AWS SQS, Firehose, and S3 in place of RabbitMQ, Spark Streaming and Hadoop, resulting in a significant reduction in cost and a 10x improvement in throughput* Designed, developed and maintained fully-automated build pipelines in Jenkins, running in Kubernetes, allowing for developers to add new applications in 10 lines of code or less* Designed a component testing framework in Python * Prioritized and executed on unit and component testing strategies, using XUnit and hand-written component tests to ensure the reliability and quality of our software* Collaborated with many other teams to ensure cross-functional requirements are metSkills includes .NET and ASP.NET, Python, REST, CI/CD using Jenkins and Groovy, Git, Linux, Kubernetes, Docker, SQL and "Big Data" using Spark/Hadoop

Data Engineer, focusing on dev ops and infrastructure in a primarily MSSQL environment, with a little Spark/Hadoop sprinkled in.

Lead e-commerce fraud prevention specialist, directing fraud prevention measures, as well as managing all incoming chargebacks. Our team created fraud prevention methods that have reduced fraud chargebacks by at least 50% so far. Also worked on requirements and project leading for new features and tools for the call center team.

Controlled order processing and implimented fraud detection and prevention measures, verified credit card and order information, processed, documented and challenged credit card chargebacks from all major companies.

Opened/closed store, ensured customer satisfaction with alternate transportation, answered and directed incoming phone calls, assisted with data analysis, entry, and implimenting new workflows or procedures.