Jonathan Buchanan Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

• Facilitated the implementation of a CRM (Salesforce) with senior internal stakeholders and external consultants, representing the requirements of the Training, Conferences & Events Team throughout design and discovery, build, UAT and hypercare• Designed processes to ensure daily operations could smoothly transition onto Salesforce, considering multiple stakeholders and creating lucid process maps• Upskilled a team of 38 in Salesforce, creating guidance resources and conducting bespoke training to ensure proficiency across the whole team

London, England, United Kingdom

• Managed Anna Freud’s AMBIT programme of training, leading a team of three to deliver 112 different training events• Co-ordinated the delivery of the CYP Crisis Workforce Training programme funded by NHS England through all stages of project lifecycle, liaising with key internal stakeholders at bi-monthly steering group meetings and representing Anna Freud at monthly meetings with NHS England by presenting reports on attendance data and regional equity• Task managed a Training and Conferences Assistant, supporting wellbeing and development through operational management• Managed ongoing relationships with numerous external commissioners from across the UK and abroad, accommodating their differing needs• Chaired weekly meetings with colleagues to facilitate open communication about workload, updates, risks and challenges• Advocated for the importance of equity, diversity and inclusion in the workplace, contributing to monthly EDI presentations and developing strategies to improve training accessibility

• Provided administrative support to the Training, Conferences and Events Team and assisted in the conception, planning, execution and evaluation of training programmes• Oversaw the training inbox, responding to customer enquiries and sorting payment issues to maintain a strong rapport with customers and ensure trainings run smoothly even during very busy periods• Streamlined the training inbox process by creating an Inbox Forwarding Guide and a comprehensive document of Training Inbox Templates to improve the efficiency with which my colleagues and I can respond to customer enquiries• Managed commissioner enquiries - liaising with commissioners where necessary and distributing information about enquiries to colleagues• Spearheaded an overhaul of the commissioner enquiry process, redesigning the Commissioner Enquiry Form to make it more user friendly and to have a greater emphasis on quantitative data that can be used to more easily analyse trends going forward

London, England, United Kingdom

• Provided administrative support during the BBC Radio 4 Christmas Appeal by overseeing donation databases on Excel and Donorfy• Managed the busy workload of a large fundraising campaign to ensure donation targets were met• Developed the charity's rapport with donors by writing thank you letters, which helped to significantly increase gift aid contributions

London, England, United Kingdom

• Liaised with UCL staff to assist in the smooth running of the 'Inspiring Minds 2020' induction programme• Considered the role of the arts and humanities in shaping future possibilities and responding to present issues, such as racism, homophobia, climate change, and COVID-19• Presented to undergraduate and postgraduate students on Jorge Luis Borges and John Berger• Created concise blog entry summarising the main points of discussion

London, England, United Kingdom

• Developed an understanding of the operations of a large publishing house and gained familiarity with Biblio/B3• Undertook an influencer research task, devising a methodology to find eligible family-friendly influencers to promote an upcoming book and presenting findings in a clear spreadsheet• Carried out administrative tasks on a daily basis, such as organising inboxes, completing documentation on behalf of colleagues, booking couriers, taking notes at meetings, and mailing book orders• Curated the Jacqueline Wilson website and Penguin Children's Summer Competition, reviewing submissions• Created aesthetically-pleasing promotional photos for a campaign

Orpington, England, United Kingdom

• Proofread creative and critical work submitted by fellow students, offering solutions to flaws and amending errors• Worked efficiently with co-editor to produce submissions suitable for annual publication, completing the journal to a high standard within the time frame

Master Of Arts - Ma English: Issues In Modern Culture, Distinction

Graduated with Distinction in all modules Notable Grades: Dissertation ('Philip Roth and the Fiction of Finality: Literature and the End.

Bachelor Of Arts - Ba, English, 1.1 (Top Of Class)

Graduated with First Class Honours and Top of Class Awards: Savage Prize for best overall final year performance Roy Little Prize for best.

A Level, As, And Gcse

A Level: A*AA in History, English and Mathematics, and A in AS Level French GCSE: 9 A*s (English Literature, Mathematics, French, German.