Jonathan Buchanan Email & Phone Number

Columbia, Maryland, United States

Baltimore, Maryland, United States

Web Application Design: Design, develop, test, implement, and deliver web applications, using Flask, Python, and PostgreSQL to automate processes and prepare for the modernization of legacy system. Created application to migrate 90+ Cloudflare customer accounts to a new account structure, balancing features of 3 application programming interfaces (APIs) to facilitate the large data migration. Wrote and tested migration code, completing process ahead of schedule without requiring system downtime.Prototyping: Present application prototypes to team and supervisor, incorporating their feedback into final product.Web Application Development: Developed a web application that automatically notifies the vendor when a certain sales threshold is met, prompting the vendor to attempt to sell a higher tier service plan to the customer.

Baltimore, Maryland, United States

Automation and Programming: As part of initiative to move the networking team to a more automated structure, developed coding standards, procured virtual machines, and coded applications needed for system modernization.Scripting: Used Flask/Python, JavaScript, HTML, and CSS/Bootstrap to create applications and automation scripts.Management of Direct Reports: Managed and mentored 1 direct report in development tools, technologies, and processes.Repository and Program Improvement: Developed a repository for baseline configuration templates, providing the team with easy access to accurate templates and reducing errors across all network configurations.Web Application Design: Designed and implemented a web application that automated the auditing of customer interface descriptions. This allowed customer network devices to be associated with the correct accounts, reclaiming thousands in lost revenue from bandwidth overages.

Baltimore, Maryland Area

Automation and Programming: As part of initiative to move the networking team to a more automated structure, developed coding standards, procured virtual machines, and coded applications needed for system modernization.Scripting: Used Flask/Python, JavaScript, HTML, and CSS/Bootstrap to create applications and automation scripts.Management of Direct Reports: Managed and mentored 1 direct report in development tools, technologies, and processes.Repository and Program Improvement: Developed a repository for baseline configuration templates, providing the team with easy access to accurate templates and reducing errors across all network configurations.Web Application Design: Designed and implemented a web application that automated the auditing of customer interface descriptions. This allowed customer network devices to be associated with the correct accounts, reclaiming thousands in lost revenue from bandwidth overages.

Baltimore, Maryland Area

Technical Support: Provided technical support to hundreds of customers in a fast-paced helpdesk environment. Streamlining Process: Created tool that streamlined handling of high disk usage alarms, saving many hours each week.Automation: Automated 80% of the process for modifying subdomains attached to customer Cloudflare accounts, reducing the time needed to complete the task by 67%.

Glen Rock, Pa

Help Desk Support and Troubleshooting: Provided enterprise helpdesk support for 50 medical centers and 300+ users nationwide. This included computer repair, virus removal, account creation, and troubleshooting services. Streamlining Process: Created Microsoft InfoPath form that streamlined the account creation process, shortening a multi-day operation into a single-day process. Inventory System: Conceptualized, designed, and rolled out an inventory system that improved equipment monitoring, provisioning, tracking, and management.Records Management: Served as department lead for configuration and implementation of an electronic medical records system, directing the setup and rollout of all devices at 20 centers within a short period of time.

Baltimore City - Mayor'S Office Of Information Technology

Help Desk Support: Provided enterprise-wide helpdesk and field support, which included account creation, technical documentation, email support, and system refreshes. Resolved over 250 tickets monthly.Workstations: Configured and deployed 100+ workstations using cloning software such as Windows Deployment Services and Clonezilla.

Baltimore, Maryland, United States

Technical Support and Customer Experience: Delivered internal and external customer IT support, working quickly and accurately to transform the department’s customer service record and improve response times by 100%.Optimization Software: Optimized Windows to work with the company’s proprietary software, saving on development costs.System Testing: Assembled, configured, and tested 100+ concealed weapons detection systems.

Various Locations

Military Training and Classroom Instruction: Trained and mentored junior staff, providing 200+ hours of classroom instruction to ensure their readiness for combat search and rescue events.