Jonathan Burchfield Email & Phone Number

Hurlburt Field, Florida, United States

Work in a collaborative and innovative environment supporting Air Force Special Operations Command (AFSOC). Directly support the global Command and Control Mission Systems (C2MS) program by ensuring optimal performance of IT hardware and software through troubleshooting, system administration, and security management.• Responsible for resolving IT hardware and software infrastructure (clients, images, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications.• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, telephones, cables, servers, storage and network connectivity.• Provide system administration for assigned infrastructure and establish and maintain security as it relates to users.• Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.• Support new infrastructure projects.• Log, track, and escalate tickets as necessary using Jira, Service Now, and Remedy.• Maintain all configuration documentation for assigned infrastructure.

Hurlburt Field, Florida, United States

Support the operation of the Mission Systems Support Center (MSSC). Performed 24/7 Service Desk duties by providing technical and troubleshooting support to network, computer, and systems hardware and software users. • Task included troubleshooting, resetting, and enrolling mobile devices: Electronic Flight Bags (EFB), End User Devices (EUD).• Patriot Excalibur (PEX): Enrolled users, added/removed permissions, transferred accounts, and troubleshot technical issues.• Central Hub (CHUB): Performed account creation, modification, and password resets through active directory.• Monitored servers: SolarWinds for NIPR, SIPR, and ME.• AirWatch: enrolled/deleted user accounts and added/deleted EFB and EUD devices.• ForeFlight: Created accounts, reset user credentials• Logged, tracked, and escalated tickets as necessary using Jira, Enterprise IT as-a-service (EITaas), and Remedy.• Reimaged and cloned workstation hard drives.

Hurlburt Field, Florida, United States

Provided a quick response to customer requests for product support. Tasks included but not limited to, system and device troubleshooting and problem evaluation as well as performing and/or supporting the necessary rework or repairs required to return equipment to functional status.• Responsible for all of the SNC hardware and computer systems on the AC-130J Ghostrider gunship, block 20 and 30 models.• Provided technical support to SNC customers, to include a quick problem assessment and solution.• Was responsible for documenting all customer interactions using Microsoft OneNote and Integrated Maintenance Data System (IMDS).• Troubleshoot and repaired hardware and network connectivity issues.• Installed, configured, repaired, and maintained computer hardware, software, and associated equipment.• Reimaged and cloned workstation hard drives.

Sullivan City, Texas, United States

Manage all site-specific night shift operations and personnel in a fast-paced, computerized environment while utilizing the Persistent Ground Surveillance System (PGSS) and Persistent Ground Surveillance Tower (PGST) to provide the border patrol & military leaders with Communication, Intelligence, Surveillance, and Reconnaissance (CISR), and Counter-IED (C-IED) during operations through an array of sensors. Responsible for planning, analyzing, evaluating, and preparing reports while improving the effectiveness of administrative operations and programs on night shift. • Perform computer hardware, software, and network break fix solutions in a fast-paced high stress environment.• Work directly with clients to resolve technical issues and difficulties.• Utilize enterprise asset management software to track all field operation equipment, operating hours, and maintenance schedules.• Quickly produce accurate and reliable reports for border patrol & military leaders daily, building strong and long-lasting relationships.• Train border patrol agents and military soldiers on all capabilities of the surveillance technology.• Camera systems utilized: L3 WESCAM MX-20HD, MX-15HD, and FLIR 380.• Sensors utilized: Unattended Transient Acoustic MASINT Sensor (UTAMS), Expendable Unattended Ground Sensors (E-UGS), Vista Research Smart Sensing Radar System (SSRS), Aerostat Radio Repeater Assembly (ARRA).