Responsible for overseeing, training, and providing unbridled and memorable customer service experiences for all guests and team members. Ability to model, perform, and train various positions such as hospitality, sales team, mixologist, sales support, and expediter. CLC (Certified Learning Coach) committed to training both knowledge and experience for all positions, as well as maintain and uphold policies and standards set by corporate. As a Mixologist, ensuring pride in all beverages created and served, as well as handle all incoming calls, to-go orders, and guests in the bar. As a Sales Team Member, ensuring unbridled acts of service and customer satisfaction by following the sales team protocol on serving, as well as going above and beyond to make every guest feel special and connected.

Responsible for overseeing, training, and coaching spa employees to provide outstanding guest service while ensuring all policies, daily procedures, and general operations run smoothly and efficiently. Ability to model, perform, and train various positions including host, reservationist, concierge, and Soiree Coordinator. As Spa Concierge Lead committed to providing on-stage guidance, visual standard compliance, increase revenue by maximizing schedules, identify and provide service or product needs to guests while providing accommodations and assistance to multiple technicians. As Spa Host perform a variety of customer service duties including escorting guests, maintaining locker rooms, lounges and beauty salon in immaculate condition at all times, completing assigned side work duties and working as a team member. Handle various situations effectively and with finesse, while ensuring minimal loss of revenue. To retain and increase customer base by providing world class service.

Supported store hours independently while performing general administrative duties including answering and directing calls, assisting guests with inquiries and information, setting goals, product and services sales, as well as oversee the training and development of new hires. Excellent customer service was the achieved goal.