Customer Correspondence
CurrentI currently work as a Customer Correspondent, answering payment related queries. The main challenge of this role is efficiently processing information, in order to quickly resolve issues. Requests that come in are quite broad, so having good analytical skills has been essential in recognising and solving issues without wasting time. I joined the company at a time where they were backlogged with requests and it was a field I had little experience in, so I was required to take in a lot of… Show more I currently work as a Customer Correspondent, answering payment related queries. The main challenge of this role is efficiently processing information, in order to quickly resolve issues. Requests that come in are quite broad, so having good analytical skills has been essential in recognising and solving issues without wasting time. I joined the company at a time where they were backlogged with requests and it was a field I had little experience in, so I was required to take in a lot of information in a short space of time in order to begin working as soon as possible. Despite this, I was able to grasp the work quickly and adapt to the new environment without issue. Show less