Jonathan C. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Developing, and maintaining a cross-continent Reverse Returns Network to better facilitate the returns process across North America

Vancouver, British Columbia, Canada

Logistics Coordinator specializing in Final Mile. Our team was responsible for managing all our 3rd party carrier's, managing and measuring their performance, as well as a keen focus on Third Party Communications. Outside of that, I was the go-to point person on several projects that involved upending and changing how our own internal Logistics teams communicated with other departments, thus cutting down on confusion, and tightening our interactions with the company.- Accruing charges for all delivery shipments to allow for real time analysis of freight liabilities.- Communicating with our Delivery Agents to resolve irregularities that arise.- Working dashboards for assigned carriers to identify potential delivery problems with final mile carriers.- Working with carriers to take mitigating actions to mitigate the risk of delivery issues that arise.- Responding to email requests produced by the Customer Care Team by providing information or remedial action.- Logging costs and keeping KPI information for all assigned carriers each day.- Coordinating monthly discussions with assigned carriers to review performance.

Vancouver, British Columbia, Canada

- Assisted customers with various order related issued- Provided payment, and shipping information as well as assisted customers through the ordering process- Assessing and resolving various order inquiries- Develop and maintain existing knowledgebase to agent and company use- Assisted with software related issues customers might be experiencing with our site- Responsible for development and execution of projects via Cultural development team- Maintain Security Check database with associated teams. Assisting in development of new operating procedures

Vancouver, Canada Area

- Prioritizing and fulfilling daily interdepartmental assignments- Processing returns and missing package claims while identifying inconsistencies or patterns - Communicating and working in conjunction with multiple internal departments to resolve unique challenges- Supporting service staff with eCommerce related inquiries, providing solutions,educating on best practices, and processing credits/charges- Supporting in the training of new team members through coaching and creating how-to documentation

Vancouver, Canada Area

- Supported Guests with their inquiries, offered education and resolutions for a wide variety of situations- Consistently striving to exceed productivity and interaction quality - Supporting and developing colleagues through practice feedback

Yokohama, Kanagawa, Japan

Adult and children's English instructor. Responsibilities included but not limited to sales and recruitment of students, creation of curriculum unique to each student, training new instructors and management of students progress.

Within 23 Wards, Tokyo, Japan

Assisted Language Instructor. Responsible for reporting to, and teaching at various schools around Tokyo. Ages range from First Grade Elementary School to High School students.