Jonathan C. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Involved in coordinating the successful implementation of the eFront Reporting Financial Solution inpartnership with the growth equity and ventures, infrastructure, and private equity accounting andfinance teams.• Liaised with multiple levels of stakeholders and gathered business requirements to design/enhance PowerBI reporting and enable management to make informed business decisions for future improvementinitiatives.• Researched and resolved data discrepancies and… Show more • Involved in coordinating the successful implementation of the eFront Reporting Financial Solution inpartnership with the growth equity and ventures, infrastructure, and private equity accounting andfinance teams.• Liaised with multiple levels of stakeholders and gathered business requirements to design/enhance PowerBI reporting and enable management to make informed business decisions for future improvementinitiatives.• Researched and resolved data discrepancies and bugs and performed in-depth data validation withtroubleshooting teams.• Provided weekly updates on issue resolutions, timeline progressions, and overall eFront reportingdevelopments with OMERS accounting and finance teams.• Involved in designing, planning, and hosting 3 Power BI Dashboard In A Day (DIAD) workshops forOMERS and Oxford employees. This full day guided workshop provided a tutorial on current datamanagement techniques including assisting with analysis, AI applications, and providing visualizationrecommendations on real-world data.• Reduced manual tracking, logging, and communication efforts by designing an automated registrationsolution for interested DIAD workshop participants with the use of Microsoft Adaptive Cards and PowerAutomate. Show less

Toronto, Canada Area

• Involved in projects supporting the Global Trade Services and the Customer Experience Departments in terms of automation, analytics, and cost-reduction.• Developed and compiled weekly/monthly/quarterly reports to assist in monitoring staff productivity, business trends, customer insights and communicated results to managers, senior managers, and directors• Executed data retrieval using SQL from SAP Business Objects, Oracle Hyperion, and other EDW databases, aggregating data from… Show more • Involved in projects supporting the Global Trade Services and the Customer Experience Departments in terms of automation, analytics, and cost-reduction.• Developed and compiled weekly/monthly/quarterly reports to assist in monitoring staff productivity, business trends, customer insights and communicated results to managers, senior managers, and directors• Executed data retrieval using SQL from SAP Business Objects, Oracle Hyperion, and other EDW databases, aggregating data from multiple sources, and validating different data types to ensure accuracy and validity • Developed a variety of interactive reports and dashboards for Global Trade Services and Customer Experience Managers using Power BI, Excel, and Spotfire providing insightful information on productivity, customer behavior, and business trends.• Introduced a new set of metrics and data for Customer Service QA and training team that assisted in driving Customer Satisfaction scores up 10% within 6 months.• Liaised with multiple levels of stakeholders and gathered business requirements to design/implement new reporting dashboards that track KPIs and trends, enabling management to make informed business decisions for future improvement initiatives• Updated engineered models using time study, process design and best practices through observations and interviews, in order to reduce waste and increase efficiency in business operations• Provided in-depth customer insights by utilizing Microsoft Azure's Artificial Intelligence and Machine Learning tools to analyze and extract customer intents and sentiment from free-form surveys and feedback forms for marketing, sales, and operational initiatives.• Proposed actionable changes in data strategies and business operations to improve efficiency and reduce costs in data-driven presentations Show less