Jonathan C. Email & Phone Number

Singapore

Christian Dior CoutureClient Development Manager Nov 2023 – Present | Singapore, ION Orchard Flagship- Appointed to lead the client development team at Dior's flagship boutique in ION Orchard, focusing on elevating client engagement strategies and driving both recruitment and retention in one of the brand's most prominent global locations.- Mentor and develop a high-performing team, fostering a culture of excellence and personalized service.- Oversee planning and execution of flagship-level events, ensuring alignment with the boutique’s prestige and maximizing client experience and conversion rates.- Innovate and refine client engagement strategies by integrating digital tools and leveraging data insights.Client Development Manager Apr 2015 – Nov 2023 | Singapore, Dior Marina Bay Sands + Babydior Marina Bay Sands- Joined Dior as a Client Development Manager at Marina Bay Sands following a strong recommendation based on my previous success in luxury retail.- Strategically managed client development, focusing on client engagement, experience, and retention, driving significant boutique success.- Reported directly to the Boutique Director, providing insights and data-driven strategies to enhance client development efforts.- Spearheaded high-profile client events, ensuring each event was meticulously curated and aligned with Dior’s luxury standards.- Cultivated strong relationships with high-net-worth clients while nurturing mid-segment clients, successfully elevating their brand loyalty.- Organized exclusive client experiences, including Dior fashion shows and high-jewelry trips, contributing to deepened client connections.- Awarded APAC Best Retention Award in 2023 for exceptional client retention and engagement results.

Singapore

Valentino Singapore Pte Ltd Area Manager Mar 2012 – Mar 2015 | Singapore- Headhunted to join Valentino as Area Manager, managing Valentino ION Orchard, RedValentino ION Orchard, and RedValentino Marina Bay Sands boutiques.- Reported directly to APAC leaders, overseeing boutique operations, client engagement, and strategic development, significantly enhancing the brand's presence in Singapore.- Handled high-profile clients and organized exclusive events, including accompanying clients to Valentino Shanghai boutique opening.- Led boutique closure and reopening projects, ensuring seamless transitions and successful launches of new concept stores.- Actively involved in buying, recruitment, logistics, and visual merchandising, driving overall boutique performance.

Singapore

Prada Singapore Pte LtdAssistant Boutique Manager Prada Paragon | Aug 2001 – Mar 2012 | SingaporeWomen's Ready To Wear Department Manager / Assistant Boutique Manager- Served as Assistant Boutique Manager at Prada Paragon, where I played a key role in day-to-day operations, staff training, and client engagement.- Managed a team to deliver exceptional service, achieve sales targets, and maintain Prada’s luxury standards.- Gained comprehensive experience in operations, visual merchandising, stock management, and team leadership, significantly contributing to the boutique's success.Senior / Supervisor Prada ION Orchard | Singapore- Promoted to Supervisor at Prada ION Orchard, where I lead sales associates, coordinated with management, and ensured seamless sales floor operations.- Played a pivotal role in team development, customer service excellence, and driving sales performance.- Led a pioneering team in setting up Prada ION, contributing to the boutique's successful launch and ongoing success.Sales Associate Helmut Lang Pacific Plaza | Singapore- Worked as a Sales Associate at Helmut Lang Pacific Plaza, focusing on delivering exceptional client experiences, assisting with visual merchandising, and managing inventory.Sales Associate Miu Miu Pacific Plaza | Singapore- Built a strong foundation in luxury retail as a Sales Associate at Miu Miu, where I was responsible for driving sales, managing stock, and supporting visual merchandising efforts.Sales Associate Prada Palais Renaissance | Singapore- Began my career as a Sales Associate at Prada Palais Renaissance, quickly developing a deep understanding of luxury retail operations, client service, and product knowledge.