Jonathan Hyatt

Jonathan Hyatt Email and Phone Number

Product Manager ๐Ÿ”น Digital Content Expert ๐Ÿ”น Application and System Expert ๐Ÿ”น DAM Manager ๐Ÿ”น Process Improvement Champion ๐Ÿ”น Documentation Editor ๐Ÿ”น Helping build strong teams and create engaging products customers love @ Blue Cross and Blue Shield Federal Employee Program
Jonathan Hyatt's Location
Clinton, Washington, United States, United States
Jonathan Hyatt's Contact Details

Jonathan Hyatt personal email

n/a

Jonathan Hyatt phone numbers

About Jonathan Hyatt

I am exceptionally good at โ€œherding cats.โ€ Put me with a group of individuals with diverse backgrounds, different styles and preferences, and I can bring everyone together to think collectively, utilizing their personal strengths, creativity, and value to meet our common goal. I work strategically, being both leader and mediator for people with different styles and personalities to be able to work together effectively in project management. I frequently end up being the โ€œgo to personโ€ for problems or issues, both technical and personal. This happens not only because I know the systems and procedures well, but also because people feel comfortable coming to me when something is not working. Wherever I go, I naturally bring order to chaos, constantly digging into systems, looking for ways to make them function more effectively. Once the system is working, I train others how to use it, so I can move on to other tasks. Training and developing others to be good at what they do is a huge passion of mine. What I find most rewarding about this process is watching people I have personally trained grow to become effective leaders, managing their own teams and departments. One of my natural talents is interviewing people and putting teams together. Most people tend to be nervous during job interviews and put their best foot forward, not necessarily showing who they are. I try to make them feel relaxed and at ease, so I can see their true personality come through. And I select them for hire based on what they can bring to the table that my existing team doesnโ€™t already have. During the challenging times of COVID, when most of us are forced to work virtually, we still have projects and deadlines to complete. My approach to dealing with remote teams is to make sure we all have effective ways to communicate with each other and no one is left to their own devices. What I try to avoid is to have anyone feel isolated and work on their own without knowing what everyone else is doing.

Jonathan Hyatt's Current Company Details
Blue Cross and Blue Shield Federal Employee Program

Blue Cross And Blue Shield Federal Employee Program

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Product Manager ๐Ÿ”น Digital Content Expert ๐Ÿ”น Application and System Expert ๐Ÿ”น DAM Manager ๐Ÿ”น Process Improvement Champion ๐Ÿ”น Documentation Editor ๐Ÿ”น Helping build strong teams and create engaging products customers love
Jonathan Hyatt Work Experience Details
  • Blue Cross And Blue Shield Federal Employee Program
    Web Content Strategist
    Blue Cross And Blue Shield Federal Employee Program Aug 2023 - Present
    Washington, Dc, Us
    Led strategic effort to improve user experience, including taxonomy and style guide development, for internal knowledge management system used for managing federal employee contracts.โ€ข Spearheaded development of modernized, user-friendly vision and strategy for critical content.โ€ข Collaborated cross-functionally for diverse customer experiences.โ€ข Conducted comprehensive content inventory/audit.โ€ข Implemented content taxonomy using DITA maps and tagging logic.โ€ข Identified and implemented business process improvements.โ€ข Established governance for strategic content approach.โ€ข Defined style guides, policies, standards, guidelines, and protocols.โ€ข Prepared compelling business case for recommended actions.โ€ข Supported preparation and management of enterprise content services program roadmap.
  • Barnes & Noble Education, Inc.
    Director Of Content Operations & Strategy, Digital Student Solutions
    Barnes & Noble Education, Inc. Aug 2021 - Dec 2022
    Basking Ridge, Nj, Us
    Leader of content development and operations/deployment for B2C platform, Bartleby.โ€ข Drove digital content strategy, learning-design standards, creation processes, content tagging, quality assurance, and on-time delivery for commercial successโ€ข Managed end-to-end content execution and delivery with global vendor partners โ€ข Defined and maintained KPIs associated with all content deliveriesโ€ข Built operational capabilities to rapidly and efficiently delivery quality digital content at scaleโ€ข Drove continuous improvement (quality, speed, costs) and Center of Excellence efforts for the organization โ€ข Led deployment and adoption of digital asset management (DAM) technology - Widen - and associated integrations to core systems, acted as administrator for program, and trained business partners on best practicesโ€ข Partnered with marketing and sales to optimize digital content management, deployment, and discovery activities for CRM use, adoption, and expansionโ€ข Led development of competitive analysis, customer satisfaction, and internal training programs, coordinating with cross functional teams to improve customer experiences and maintain competitiveness in EdTech landscape
  • Abbott
    Senior Manager, Digital Product And Content Strategy
    Abbott Mar 2018 - Aug 2021
    Abbott Park, Illinois, Us
    Oversaw major product releases for internal and external B2C and B2B health monitoring platform, identifying content and product improvement opportunities, and developing governance and continuity plans for operations and IT.โ€ข Acted as Release Quality Manager for Scrum Team to ensure successful deploymentsโ€ข Administrator for Atlassian Cloud suite (Jira Software, Confluence, Bitbucket, Service Desk)โ€ข Provide oversight for integration of Agile methodology to product management workflowsโ€ข Key project leader in Salesforce Electronic Medical Record (EMR) implementationโ€ข Oversaw User Access Testing for product code deployment and lead change documentation effortsโ€ข Developed dashboards to manage and track organizational requirements and system enhancementsโ€ข Coordinated with leadership to determine project milestones and relay status updatesโ€ข Developed Disaster Recovery strategy for IT system architecture โ€ข Oversaw major program releases to ensure resources are properly allocated and scheduledโ€ข Lead initiative to improve video conferencing capabilities for organizationโ€ข Developed internal training courses for Lean Six Sigma, Agile, and PMI CAPM certification preparationโ€ข Coordinated product development activities for B2C/B2B platform, HealthCheckโ€ข Developed company-wide business continuity and product development plans, including governance documentation and all related forms and definitions, in accordance with regulatory and corporate requirements
  • Abbott
    Manager, Process Management, Quality And Training
    Abbott Jan 2016 - Mar 2018
    Abbott Park, Illinois, Us
    Team leader with 21 direct reports across Process, Quality, and Training business units โ€ข Investigated weaknesses and determine areas for improvement across the organizationโ€ข Identified incremental billing opportunities, contributing more than $300,000 in 2016 and $100,000 in future incremental annualized billingsโ€ข Implemented document and content/asset taxonomy standards, in addition to style and writing guidelines, archiving and audit controls, and asset ownership definitionsโ€ข Coordinated with senior management to determine project milestones, relay status updates, and provide recommendations for process improvementsโ€ข Performed UX research, communicated with potential vendors, and developed business cases for new system and process opportunities; developed and lead presentations for business leadersโ€ข Developed Quality and Training organizations from the ground up; creation of associated policies and procedures for call and data quality analysis and formation of New Hire Onboarding programโ€ข Scheduled, planned, and coordinated training and change management efforts for project rolloutsโ€ข Developed Internal Training Development initiatives supporting organizationโ€ข Managed development and rollout of employee training courses, including: HIPAA and impermissible disclosure education, proper call handling and documentation expectations, and hazardous materials training per OSHA guidelinesโ€ข Supported implementation of new processes and transition from older proceduresโ€ข Led rollout of Workfront work/project management system to organization
  • Abbott
    Manager, Operations Process Management
    Abbott Jan 2015 - Jan 2016
    Abbott Park, Illinois, Us
    โ€ข Managed team of Process Analysts, tasked with documenting and analyzing all operational processesโ€ข Delegated tasks and assessed assignments to ensure deliverables arrived as scheduledโ€ข Oversaw documentation and testing effort for transition to Microsoft Dynamics GP ERP systemโ€ข Administrator for document management and control system (DMS); asset management experienceโ€ข Implemented Axosoft agile project management system, improving metrics for project initiatives
  • Abbott
    Senior Process And Documentation Analyst
    Abbott Sep 2014 - Jan 2015
    Abbott Park, Illinois, Us
    โ€ข Supervised team of Documentation Specialists, producing documentation for operational processesโ€ข Executed style guide improvements for process work instructions, reference guides, and FAQsโ€ข Created Visio workflows and flowcharts for cross-departmental processes
  • Abbott
    Elearning Metro Creator
    Abbott Mar 2014 - Sep 2014
    Abbott Park, Illinois, Us
    โ€ข Designed e-learning instructional materials, including interactive visual narratives and quizzesโ€ข Developed storyboards for content flow based on functional specificationsโ€ข Recorded, edited, and synchronized audio files and voiceover scripts for e-learning contentโ€ข Developed, tested, and evaluated programs in the Metro Learning Management System (LMS)
  • Machinima
    Product Coordinator / Salesforce Administrator
    Machinima Dec 2012 - Mar 2014
    Burbank, Ca, Us
    โ€ข CRM analyst and administrator for Sales and Marketing organizationโ€ข Designed solutions to improve process workflows, productivity, and performanceโ€ข Developed new custom objects, fields, and validation rules; maintained proper structural hierarchiesโ€ข Ensured up-to-date forecast sales data, providing enhanced business intelligenceโ€ข Managed Saleforce database; redesigned business processes and reported on performance metricsโ€ข Prepared training documents and conducted employee training on proper Salesforce useโ€ข Gathered monthly comScore reports and data-mined Kantar and Nielsen data for sales analytics
  • Alere Home Monitoring
    Facility Assistant / Mail Room Clerk
    Alere Home Monitoring Mar 2012 - Jul 2012
    Livermore, Ca, Us
    โ€ข Filing and storage organization duties, including construction of designated file overflow areaโ€ข Preformed mail room operations including intake and inner-company deliveryโ€ข Ensured outgoing mail and packages properly shipped by USPS and Fed-Ex standardsโ€ข Preformed large print jobs, scanning of confidential documents, and upkeep of machinesโ€ข Provided graphic design work for print job request forms and signs used around site
  • S3T Solutions, Inc.
    Project Manager
    S3T Solutions, Inc. Feb 2012 - Mar 2012
    โ€ข Designed advertising / promotional / aesthetic material for Fresh Millions restaurantsโ€ข Directed Photographer and Graphic Designer to produce promotional and visual materialโ€ข Communicated with and scheduled vendors; worked as assistant to Director of Business Operations.
  • Property Management Northwest, Inc.
    Chef (Head) Concierge / Facility Manager
    Property Management Northwest, Inc. May 2010 - Sep 2011
    โ€ข Managed and supervised Concierge and Facility staff at Trio Condominiums in Downtown Seattle, WAโ€ข Executed hiring process and employee reviewโ€ข Initiated overhaul of administrative and security procedures, including physical filing system, corrections to community website and directory, and creation of an employee operations manualโ€ข Responded quickly to building needs by contacting vendors, assigning and scheduling work with technicians, and requesting bids for HOA approvalโ€ข Prepared building for annual inspections, such as emergency, fire, and elevator testing; worked with inspectors to ensure work could be completed efficiently and with little impact on residentsโ€ข Oversaw full building audit of all key fobs and resident profiles to enhance security and provide HOA and Management with correct and up-to-date contact information for all Trio residentsโ€ข Maintained employee calendars and daily work logs for night and weekend staff, keeping them informed of all pertinent matters having to do with building maintenance or moving schedules
  • Lbps Events
    Site Supervisor / Events, Lighting, And Sound Technician
    Lbps Events 2009 - 2010
    โ€ข Supervised installation of events, including weddings, galas, fashion shows, and sets (film and stage)โ€ข Acted as onsite representative of company, communicating and organizing vendors and staffโ€ข Operated company vehicle(s), including box trucks and scissor liftsโ€ข Provided onsite supervision of events to ensure safety and proper performance of equipmentโ€ข Operated lighting, sound, and camera equipment
  • University Of California, Santa Barbara
    Technical Assistant / Production Supervisor
    University Of California, Santa Barbara 2006 - 2008
    Santa Barbara, Ca, Us
    Department of Theater and DanceWorked in functions of: Production Supervisor / Technical Assistant / Scenic Shop Employee / Graphic Designerโ€ข Performed stage construction and installation of lighting and sound equipment, per specifications of designers, director, and Scenic Managerโ€ข Supervised live theatrical productions; ad hoc stage crew activities โ€ข Assisted in-class practicum activities for student educational purposes / safetyโ€ข Provided freelance graphic design work for department productions
  • Santa Barbara City College
    Teaching Assistant
    Santa Barbara City College 2004 - 2006
    Santa Barbara, Ca, Us
    School of Media Arts - Department of Film and Media Studiesโ€ข Assisted professor in student education in Film Studies, Film Production, and Film Editing subjectsโ€ข Acted as production manager and editor for film production activities and practicumโ€ข Trained students in proper usage of lighting and sound equipment for film productionsโ€ข Educated students in storyboard development and film editing through Final Cut Pro

Jonathan Hyatt Skills

Social Media Editing Creative Writing Microsoft Office Customer Service Microsoft Excel Public Speaking Research Social Media Marketing Photoshop Event Planning Final Cut Pro Teamwork Proofreading Scrum Microsoft Word Powerpoint Adobe Creative Suite Teaching Agile Methodologies Project Management Strategic Planning Business Process Improvement Program Management Healthcare E Learning Change Management Product Management Illustrator Salesforce.com Visio Jira Training Delivery Training Management Leadership Team Building Cross Functional Team Leadership Team Leadership Communication Training And Development Presentation Skills Employee Training Business Operations Confluence People Management Staff Development Staff Training Leadership Development Coaching Career Development Coaching Photography Blogging Web Design Indesign Online Marketing Online Advertising

Jonathan Hyatt Education Details

  • Chapman University
    Chapman University
    Film/Cinema/Video Studies
  • Uc Santa Barbara
    Uc Santa Barbara
    Dramatic Arts
  • Santa Barbara City College
    Santa Barbara City College
    Liberal Arts And Sciences/Liberal Studies

Frequently Asked Questions about Jonathan Hyatt

What company does Jonathan Hyatt work for?

Jonathan Hyatt works for Blue Cross And Blue Shield Federal Employee Program

What is Jonathan Hyatt's role at the current company?

Jonathan Hyatt's current role is Product Manager ๐Ÿ”น Digital Content Expert ๐Ÿ”น Application and System Expert ๐Ÿ”น DAM Manager ๐Ÿ”น Process Improvement Champion ๐Ÿ”น Documentation Editor ๐Ÿ”น Helping build strong teams and create engaging products customers love.

What is Jonathan Hyatt's email address?

Jonathan Hyatt's email address is jo****@****ere.com

What is Jonathan Hyatt's direct phone number?

Jonathan Hyatt's direct phone number is +180545*****

What schools did Jonathan Hyatt attend?

Jonathan Hyatt attended Chapman University, Uc Santa Barbara, Santa Barbara City College.

What are some of Jonathan Hyatt's interests?

Jonathan Hyatt has interest in Film History, Silent Cinema, Scuba Diving, New Technologies, Digital Photography, Graphic Design, Transmedia Storytelling, Film And Media Studies.

What skills is Jonathan Hyatt known for?

Jonathan Hyatt has skills like Social Media, Editing, Creative Writing, Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, Research, Social Media Marketing, Photoshop, Event Planning, Final Cut Pro.

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