Jonathan Hyatt Email & Phone Number

Washington, Dc, Us

Led strategic effort to improve user experience, including taxonomy and style guide development, for internal knowledge management system used for managing federal employee contracts.• Spearheaded development of modernized, user-friendly vision and strategy for critical content.• Collaborated cross-functionally for diverse customer experiences.• Conducted comprehensive content inventory/audit.• Implemented content taxonomy using DITA maps and tagging logic.• Identified and implemented business process improvements.• Established governance for strategic content approach.• Defined style guides, policies, standards, guidelines, and protocols.• Prepared compelling business case for recommended actions.• Supported preparation and management of enterprise content services program roadmap.

Basking Ridge, Nj, Us

Leader of content development and operations/deployment for B2C platform, Bartleby.• Drove digital content strategy, learning-design standards, creation processes, content tagging, quality assurance, and on-time delivery for commercial success• Managed end-to-end content execution and delivery with global vendor partners • Defined and maintained KPIs associated with all content deliveries• Built operational capabilities to rapidly and efficiently delivery quality digital content at scale• Drove continuous improvement (quality, speed, costs) and Center of Excellence efforts for the organization • Led deployment and adoption of digital asset management (DAM) technology - Widen - and associated integrations to core systems, acted as administrator for program, and trained business partners on best practices• Partnered with marketing and sales to optimize digital content management, deployment, and discovery activities for CRM use, adoption, and expansion• Led development of competitive analysis, customer satisfaction, and internal training programs, coordinating with cross functional teams to improve customer experiences and maintain competitiveness in EdTech landscape

Abbott Park, Illinois, Us

Oversaw major product releases for internal and external B2C and B2B health monitoring platform, identifying content and product improvement opportunities, and developing governance and continuity plans for operations and IT.• Acted as Release Quality Manager for Scrum Team to ensure successful deployments• Administrator for Atlassian Cloud suite (Jira Software, Confluence, Bitbucket, Service Desk)• Provide oversight for integration of Agile methodology to product management workflows• Key project leader in Salesforce Electronic Medical Record (EMR) implementation• Oversaw User Access Testing for product code deployment and lead change documentation efforts• Developed dashboards to manage and track organizational requirements and system enhancements• Coordinated with leadership to determine project milestones and relay status updates• Developed Disaster Recovery strategy for IT system architecture • Oversaw major program releases to ensure resources are properly allocated and scheduled• Lead initiative to improve video conferencing capabilities for organization• Developed internal training courses for Lean Six Sigma, Agile, and PMI CAPM certification preparation• Coordinated product development activities for B2C/B2B platform, HealthCheck• Developed company-wide business continuity and product development plans, including governance documentation and all related forms and definitions, in accordance with regulatory and corporate requirements

Abbott Park, Illinois, Us

Team leader with 21 direct reports across Process, Quality, and Training business units • Investigated weaknesses and determine areas for improvement across the organization• Identified incremental billing opportunities, contributing more than $300,000 in 2016 and $100,000 in future incremental annualized billings• Implemented document and content/asset taxonomy standards, in addition to style and writing guidelines, archiving and audit controls, and asset ownership definitions• Coordinated with senior management to determine project milestones, relay status updates, and provide recommendations for process improvements• Performed UX research, communicated with potential vendors, and developed business cases for new system and process opportunities; developed and lead presentations for business leaders• Developed Quality and Training organizations from the ground up; creation of associated policies and procedures for call and data quality analysis and formation of New Hire Onboarding program• Scheduled, planned, and coordinated training and change management efforts for project rollouts• Developed Internal Training Development initiatives supporting organization• Managed development and rollout of employee training courses, including: HIPAA and impermissible disclosure education, proper call handling and documentation expectations, and hazardous materials training per OSHA guidelines• Supported implementation of new processes and transition from older procedures• Led rollout of Workfront work/project management system to organization

Abbott Park, Illinois, Us

• Managed team of Process Analysts, tasked with documenting and analyzing all operational processes• Delegated tasks and assessed assignments to ensure deliverables arrived as scheduled• Oversaw documentation and testing effort for transition to Microsoft Dynamics GP ERP system• Administrator for document management and control system (DMS); asset management experience• Implemented Axosoft agile project management system, improving metrics for project initiatives

Abbott Park, Illinois, Us

• Supervised team of Documentation Specialists, producing documentation for operational processes• Executed style guide improvements for process work instructions, reference guides, and FAQs• Created Visio workflows and flowcharts for cross-departmental processes

Abbott Park, Illinois, Us

• Designed e-learning instructional materials, including interactive visual narratives and quizzes• Developed storyboards for content flow based on functional specifications• Recorded, edited, and synchronized audio files and voiceover scripts for e-learning content• Developed, tested, and evaluated programs in the Metro Learning Management System (LMS)

Burbank, Ca, Us

• CRM analyst and administrator for Sales and Marketing organization• Designed solutions to improve process workflows, productivity, and performance• Developed new custom objects, fields, and validation rules; maintained proper structural hierarchies• Ensured up-to-date forecast sales data, providing enhanced business intelligence• Managed Saleforce database; redesigned business processes and reported on performance metrics• Prepared training documents and conducted employee training on proper Salesforce use• Gathered monthly comScore reports and data-mined Kantar and Nielsen data for sales analytics

Livermore, Ca, Us

• Filing and storage organization duties, including construction of designated file overflow area• Preformed mail room operations including intake and inner-company delivery• Ensured outgoing mail and packages properly shipped by USPS and Fed-Ex standards• Preformed large print jobs, scanning of confidential documents, and upkeep of machines• Provided graphic design work for print job request forms and signs used around site

• Designed advertising / promotional / aesthetic material for Fresh Millions restaurants• Directed Photographer and Graphic Designer to produce promotional and visual material• Communicated with and scheduled vendors; worked as assistant to Director of Business Operations.

• Managed and supervised Concierge and Facility staff at Trio Condominiums in Downtown Seattle, WA• Executed hiring process and employee review• Initiated overhaul of administrative and security procedures, including physical filing system, corrections to community website and directory, and creation of an employee operations manual• Responded quickly to building needs by contacting vendors, assigning and scheduling work with technicians, and requesting bids for HOA approval• Prepared building for annual inspections, such as emergency, fire, and elevator testing; worked with inspectors to ensure work could be completed efficiently and with little impact on residents• Oversaw full building audit of all key fobs and resident profiles to enhance security and provide HOA and Management with correct and up-to-date contact information for all Trio residents• Maintained employee calendars and daily work logs for night and weekend staff, keeping them informed of all pertinent matters having to do with building maintenance or moving schedules

• Supervised installation of events, including weddings, galas, fashion shows, and sets (film and stage)• Acted as onsite representative of company, communicating and organizing vendors and staff• Operated company vehicle(s), including box trucks and scissor lifts• Provided onsite supervision of events to ensure safety and proper performance of equipment• Operated lighting, sound, and camera equipment

Santa Barbara, Ca, Us

Department of Theater and DanceWorked in functions of: Production Supervisor / Technical Assistant / Scenic Shop Employee / Graphic Designer• Performed stage construction and installation of lighting and sound equipment, per specifications of designers, director, and Scenic Manager• Supervised live theatrical productions; ad hoc stage crew activities • Assisted in-class practicum activities for student educational purposes / safety• Provided freelance graphic design work for department productions

Santa Barbara, Ca, Us

School of Media Arts - Department of Film and Media Studies• Assisted professor in student education in Film Studies, Film Production, and Film Editing subjects• Acted as production manager and editor for film production activities and practicum• Trained students in proper usage of lighting and sound equipment for film productions• Educated students in storyboard development and film editing through Final Cut Pro

Master Of Arts (M.A.), Film/Cinema/Video Studies

Bachelor Of Arts (B.A.), Dramatic Arts

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies