I specialize in analyzing business intelligence for enterprise-level automations to drive process optimization and enhance strategic decision-making. I work extensively with large enterprise databases, leveraging Microsoft Power BI to create dynamic, data-rich dashboards that provide actionable insights for leadership and stakeholders. By integrating tools like Microsoft Graph, Power Automate, Power Apps, and Azure, I develop seamless solutions that connect data across the organization, transforming raw information into clear, data-driven recommendations.My focus is on streamlining workflows, enhancing productivity, and ensuring that our automation initiatives align with GM Financial’s strategic goals. Through advanced data analysis and collaboration across teams, I contribute to optimizing processes that are both effective and scalable, supporting a culture of innovation and continuous improvement.

Leading complex, high-budget projects and coordinating cross-functional teams to deliver key program-level initiatives. Recent projects include:• Fleet Solutions Project: Program-managed the establishment of a new business unit, launched 3 software products, and introduced an innovative service.• Generative AI Discovery Project: Led the discovery phase for adopting Generative AI technologies, providing a clear path for implementation.• Cloud Data Migration Project: Led a company-wide transition from on-premises to cloud architecture, focusing on security and operational integrity.I oversee Operational Controls throughout project lifecycles, ensuring compliance with critical areas such as Compliance, Privacy, Cybersecurity, Legal, Financial, and Global Architecture.With a strong background in Enterprise Project Management and IT, I specialize in streamlining team collaboration through the Microsoft Ecosystem (Teams, SharePoint, Lists, Planner, Project, Power BI, Power Apps, Power Pages, Power Automate, Outlook, Loop), tailoring solutions across the company.I frequently conduct training sessions for various teams, from IT to Data Architecture, providing insights on Microsoft applications. As the EPMO RPA Bot Builder, I develop automation solutions to drive efficiency.I also support strategic initiatives and manage projects exceeding $30 million, partnering with PMO Project Managers to ensure alignment with business goals.Additional Responsibilities:• Leadership Coach for management and executive development (HR Leadership Development).• Mentor for business application use, especially in Microsoft 365.• Ongoing development of workflows using Power Automate, significantly improving team efficiency.

Partnered with Information Technology C-Suite Executives to provide actionable, objective market research, best practices, tools and advisory services that enable them to address their business-critical decisions on their organization’s most critical priorities. Gathered requirements from clients and translated them into documentation for the consultants in order for them to implement the correct products and services. Managed tasks, timelines, and resources needing to be involved.• Developed a custom digital tool that increased efficiency for tracking client information and Marketing Campaigns using advanced Microsoft Excel and Google Sheets integration.

Drove production of targeted National Accounts and additional Special Accounts. Conducted Market Analysis and presented analytics to inform business owners of recommended courses of action. Maximized opportunities, identified key personnel, and developed strong business relationships to further drive production. Developed forecasts and conducted product demonstrations.• Appointed the Kaizen Process Improvement Leader to cultivate the collaboration between department leads in order to identify interdepartmental barriers and develop courses of actions to achieve actionable solutions.• Developed a custom data analysis tool that increased efficiency through automation with an easy to read user experience.

Engaged and partnered with communities around the world, to increase stability, enable local governments, and improve quality of life for civilians. Worked closely in partnership with other government agencies and militaries of allied nations. Worked to protect civilians and reduce the root causes of instability around the world. Provided Army commanders crucial insight to the needs of civilian communities abroad during times of crisis, while also leading the efforts of the distribution of humanitarian aid in combatzones. Underwent a thorough evaluation process, followed by extensive training in government, diplomacy, Airborne Operations, Air Assault Operations, Battle Staff Operations, tactical medical aid, and survival.• Conducted geospatial analysis on the risk, potential impact, and sustainability of projects.• Promoted as the liaison between senior level management and coordinate with staff members to manage workflow while ensuring operations, logistics, and training functions were planned and executed in accordance with established strategic plans and leadership guidance.• Assisted with facilitation of 190 total international diplomatic meetings with key leaders of foreign governments, which led to 150 project nominations and multiple outreach programs in a developing partner country.• Utilized Agile, Waterfall, and Lean Project Management Methodologies for 150 separate projects.• Collaborated repair and sustainment of 5 water well projects resulting in restoration of critical water sources to over 25,000 local nationals.• Aided in the planning and execution of a major humanitarian program that resulted in distribution of over 50,000 mosquito bed nets which significantly reduced the rising number of malaria cases.• Oversaw a team of 5 Team Members and over $1M of assigned equipment and materials.• Created digital and printed training materials with thorough instructions that was broken down in a systematic and communicable manner.

Developed and conducted various training programs for staff and clients in line with their strategic goals and key business drivers.Administrated and oversaw multiple cross-organizational teams within training and vehicle technology systems. Coordinatedthroughout departments and service management areas to provide policy, regulation support, and guidance among all staff levels.Drove digital transformation from within the company.• Composed and implemented a sales and product training curriculum and training materials for 25 Training Coordinators;implemented to 3,000 associates and showed an overall increase in product knowledge by 39%• Redeveloped and implemented the new hire onboarding sales and product knowledge training program with improvedproject roadmaps for 125 associates; led bi-monthly informational automotive technology seminars with 100 – 200customers at a time• Nominated to lead the Kaizen Process Improvement Team and completed 9 projects which led to decreased customer waittimes by 55%• Managed and developed a Product Knowledge Database project as the Product Owner that enabled the Customer CareCall Center to quickly access product information through a complex Data Tree

Led a team of 15 technicians tasked with an average workload of 180 daily Apple systems service appointments. Managed thedepartment’s inventory, averaging $200K per week in repair components, replacement devices, and transit customer devices.• Performed advanced hardware and software repairs on Apple computers, tablets, and mobile phones• Collaborated with multiple functionalities in a matrixed organization to develop, implement, and improve standard operatingprocedures for new employee training that led to a reduction in staffing requirements• A member of the Customer Experience Pilot Team that tested a new Customer Journey process that implemented anassociate role that determined customer’s needs, directed them to the correct department or location, and communicated thecustomer’s need to the team via an application and deployed iPads.