Jonathan Cabrera Email & Phone Number

Orlando, Fl, Us

Portsmouth, New Hampshire, United States

- Delivered exceptional customer engagement and onboarding for Paymode X, driving $800,000 in revenue and cultivating long-term client relationships.- Enhanced customer retention by implementing targeted campaigns that led to a 20% increase in adoption of premium ACH services.- Collaborated closely with cross-functional teams (sales, product, support) to ensure a seamless customer experience and address client needs

- Increased lead conversion rates by 25%, resulting in $500,000 in new sales, through proactive customer engagement and needs-based selling.- Fostered strong relationships with potential clients by conducting in-depth needs assessments and maintaining high-touch communication.- Supported customer success by working closely with account management to ensure smooth transitions from prospect to active client.

- Converted 496 leads, generating $300,000 in new business, by identifying client needs and providing tailored solutions to support long-term success.- Acted as the primary point of contact for clients post-sale, ensuring effective onboarding and addressing any questions or concerns promptly.

- Managed the order processing and support for customers daily, ensuring a high level of customer satisfaction and retention.- Resolved customer service issues with a 90% satisfaction rate.- Documented customer interactions and tracked feedback in Salesforce to ensure accurate and up-to-date customer information.

- Provided rehabilitation and injury prevention training to an average of 20 patients daily, collaborating closely with physical therapists.

Bachelor Of Science - Bs, Athletic Training/Trainer

Education record

Leveld Careers: SaaS Sales Masterclass Instructor: Kevin Dorsey