Assist in recruiting, hiring, training and developing a high performing staff consisting of Member ServiceRepresentatives, Trainers and Overnight Leads• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines• Assist with Staff Management and provide backup support to the General Manager as needed.o Assist in scheduling and supervising staff to ensure that all shifts are… Show more Assist in recruiting, hiring, training and developing a high performing staff consisting of Member ServiceRepresentatives, Trainers and Overnight Leads• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines• Assist with Staff Management and provide backup support to the General Manager as needed.o Assist in scheduling and supervising staff to ensure that all shifts are regularly coveredo Ensure staff is providing exceptional customer service at all times.o Assist in resolving or escalating employee issues or concerns.o Assist in administration and processing of all weekly employee payroll as needed.o Provide backup support as needed for any employee who is absent.o Greet members and guests, providing exceptional customer service to ensure that everyone feelswelcome!o Answer phones in a friendly manner and assist callers with a variety of questions.o Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guestso Facilitate all member requests and help to resolve any member issues and questions• Assist in overseeing cleanliness and maintenance of the clubo Keep the front desk area and lobby clean and orderlyo Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weightso Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Club Manager and Facilities Maintenance team in a timely manner• Assist in ordering of supplies using the specific budget based on club requirements.• Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.• Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions. Show less

• Collected room deposits, fees, and payments.• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.• Streamlined check-in process to decrease wait times and increase customer satisfaction.• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

• Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Verified inventory counts… Show more • Trained sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Show less

• Provided compassionate care and assistance to patients in daily activities, ensuring their comfort and well-being.• Conducted regular health assessments, including vital sign monitoring, and accurately recorded patient data in compliance with medical protocols.• Implemented personalized care plans, including medication administration, mobility assistance, and hygiene support.• Maintained a safe and clean environment, addressing infection control procedures to safeguard patient… Show more • Provided compassionate care and assistance to patients in daily activities, ensuring their comfort and well-being.• Conducted regular health assessments, including vital sign monitoring, and accurately recorded patient data in compliance with medical protocols.• Implemented personalized care plans, including medication administration, mobility assistance, and hygiene support.• Maintained a safe and clean environment, addressing infection control procedures to safeguard patient health.• Collaborated with healthcare professionals to communicate changes in patient condition and ensure optimal care. Show less

• Provided compassionate care and assistance to patients in daily activities, ensuring their comfort and well-being.• Conducted regular health assessments, including vital sign monitoring, and accurately recorded patient data in compliance with medical protocols.• Implemented personalized care plans, including medication administration, mobility assistance, and hygiene support.• Maintained a safe and clean environment, addressing infection control procedures to safeguard patient… Show more • Provided compassionate care and assistance to patients in daily activities, ensuring their comfort and well-being.• Conducted regular health assessments, including vital sign monitoring, and accurately recorded patient data in compliance with medical protocols.• Implemented personalized care plans, including medication administration, mobility assistance, and hygiene support.• Maintained a safe and clean environment, addressing infection control procedures to safeguard patient health.• Collaborated with healthcare professionals to communicate changes in patient condition and ensure optimal care. Show less

• Led economics program for three years, overseeing curriculum alignment, faculty coordination and student engagement.• Managed over 10 faculty members from different disciplines such as Biology, Chemistry and Mathematics.• Presented in-depth lectures on economic concepts such as elasticity, opportunity cost, inflation, and economic indicators, fostering student comprehension through real-world case studies.• Exposed students to economic reasoning skills to build perspective and… Show more • Led economics program for three years, overseeing curriculum alignment, faculty coordination and student engagement.• Managed over 10 faculty members from different disciplines such as Biology, Chemistry and Mathematics.• Presented in-depth lectures on economic concepts such as elasticity, opportunity cost, inflation, and economic indicators, fostering student comprehension through real-world case studies.• Exposed students to economic reasoning skills to build perspective and critical thinking skills.• Evaluated student assignments and projects with corrective comments to guide reasoning skills. Show less