Jonathan Santos Email & Phone Number

New York, New York, United States

New York, New York, United States

New York, New York, United States

▪ Oversaw the receiving and validating of 1000+ inventory productsand accessories daily, ensuring accuracy and efficiency.▪ Confirmed over 300 online orders weekly, including up to 600during peak seasons, while maintaining confirmation times below2 minutes.▪ Assisted in training new team members and product zonespecialists in daily operations, enhancing team performance.▪ Managed verification of 100+ variances and discrepancies withinstore inventory, correcting or adjusting as necessary.▪ Handled 50+ phone calls weekly, directing customer inquiriesrelated to products, repairs, or store functions.▪ Responsible for store opening/closing procedures andmerchandising resets as part of the Visuals Team.▪ Ensured the store met Apple’s visual and safety standards as amember of the Preservations team.

Miami Beach, Florida, United States

Coordinated 50+ customer appointments daily, optimizing storeflow using Apple’s Concierge system.▪ Achieved a daily sales revenue minimum of $2000 througheffective product recommendations and solutions.▪ Maintained a 99% customer satisfaction rate by providing tailoredresolutions and minor technical support.

Miami, Florida, United States

▪ Supervised and assisted House Managers in the training of ushers,ensuring effective team performance and customer service.▪ Acted as a liaison between patrons, ushers, and House Managers,resolving issues and facilitating smooth operations.▪ Managed the safety of 2,500+ patrons daily through efficientcrowd control and safety protocol enforcement.▪ Utilized True Tickets software run by Tessitura Network to support box office operations and enhance patron experience.

Tallahassee, Florida, United States

Responsible for providing appropriate customer service answering questions and resolving issues.Maintained oversight of stock and inventory records while maximizing merchandise sales.Responsible for processing returns and exchanges.Tasked with completing sales both cash and credit.Assisted with closing procedures and supervised cash closing.

Tallahassee, Florida, United States

Responsible for ensuring customer satisfaction and addressing and resolving issues within the store.Tasked with the set up and organization of company workspace to ensure maximum product output.Tasked with maintaining and cleaning kitchen as well as the sanitization and closing of store on evenings.

Tallahassee, Florida, United States

▪ Curated content for a biannual magazine, coordinatedscheduling for photoshoots, and managed staff of 10+ members.▪ Assisted as Artistic/Creative Director, conceptualizing andexecuting ideas for print and digital formats.▪ Collaborated with photographers on concepts and arrangedmakeup and wardrobe for photoshoots.▪ Negotiated with brands for clothing, branding, and venue usage,ensuring high-quality content production.

Miami, Florida, United States

Responsible for addressing issues and creating solutions to ensure customer satisfaction.Assisted with the facilitation of science and recreational activities.Organized and contributed to the development of park activities.Responsible for patron management and safety.Tasked with educating campers and patrons with the importance of environmental conservation.

Bachelor Of Arts - Ba, Double Major: Theatre And Political Science

Certificate, U.S. Intelligence