Jonathan Calsbeek Email & Phone Number

Carlsbad, California, United States

- Provide encouragement and guidance to teammates, focusing on collaboration to accomplish goals and complete high-level projects- Streamline day to day operations by identifying obstacles for department, seeking more efficient processes and improvements- Maintain club contracts and program guidelines, ensuring minimum stocking requirements and proper enrollment for growth incentives- Study phone metrics and email volume to understand patterns and provide thorough support for accounts and consumers- Supervise and develop team of associates professionally from a career standpoint and knowledge of product line and internal systems

Carlsbad, California, United States

- Provided best in class concierge service for thousands of accounts and consumers, emphasizing streamlined communication, offering elevated support, and fostering long-term relationships across a dedicated network- Fielded consumer inquiries to organize fittings, provide education, and generate sales- Monitored inventory levels closely with supply team to ensure future orders are being fulfilled and consistent lead times are being achieved- Coordinated the travel and fitting schedule of the CNCPT Fitting Analyst, providing detailed and targeted consumer information for each appointment

Carlsbad, Ca

- Aid accounts and sales reps in the field via phone coverage and e-mail correspondence, ensuring accurate order placement and data entry- Field inquiries about club/component specifications, sales program information, product line features and benefits, performance attributes, and product availability- Develop relationships with outside sales, accounts, and consumers to provide exceptional customer service through education and communicationo Spearheaded the Custom Headcover Program in 40 successful events, which generated $765,275 in revenue- Manage enterprise resource planning (ERP) system, including generation of lead times, on hand inventory, order fulfillment, and delivery tracking

Del Mar, Ca

- Provided leadership up to 40 team members by assigning responsibilities accordingly to maximize profit and provide superior customer experience.- Oversaw the inner workings of the store, predicted flow of schedules, anticipated movement of product, and organization of new shipments- Became proficient in delegating tasks, assessing situations, resolving problems, and supporting fellow associates- Implemented a lean inventory management system making products more visible and accessible to all departments. This resulted in increased accuracy of order fulfillment and decreased turnaround time- Coordinated daily with suppliers and worked closely with local vendors to procure the widest possible selection and the highest quality products to ensure customer satisfaction- Completed assigned projects quickly ensuring proper signage, space allocation, and product rotation to stimulate sales- Successfully trained individuals in many facets of the department including order writing and scheduling while focusing on efficiency and accuracy- Managed high volume of emails daily from suppliers, vendors, and internal planners- Recipient of the 2016 President’s Award for customer focus and dedication

- Ensured outstanding customer service by providing a positive, friendly attitude while consistently maintaining an accurate checkout- District Wide Customer Service Superstar 2006 and 2007

Bachelor Of Science, Business Administration, Management

Business, Management, Marketing, And Related Support Services