▪ Coordinated the resolution of major IT incidents utilizing technical and businessresources as required.▪ Provided written summary communications to senior IT and business leaders.▪ Worked with cross-geographical technology teams within a global organization.▪ Liaised with third party vendors to resolve any network or system issues.▪ Executed standard escalation procedures to reduce mean time to resolution.▪ Trained new incident managers.

▪ Administered Oracle E-Business Suite with a focus on iProcurement and Purchasingresponsibilities, maintaining the application in a state of high-readiness and compliance.▪ Gathered requirements, defined processes, and customized the application for upgrade toR12.1, collaborating with external contractors and business users.

▪ Administered Oracle WebCenter Content: Records and tariff filing applications.▪ Led the successful upgrade of WebCenter Content from 10gR3 to 11g, directing teammembers through the installation and implementation of the application and database.The effort included migration from Linux to AIX. Led the migration of the tariff filingapplication from Clarity eTMS to TariffShark.▪ Developed interfaces in C# to export data from Active Directory for Changepoint andInConnect applications and provided code maintenance support in Java for GRC webapplication.▪ Developed user provisioning reports from TIBCO in Java.▪ Provided on-call support for multiple TIBCO interfaces.

▪ Developed JSP, Servlets, and EJB for the ATA.com website.▪ Maintained the travel website, Intellisell air shopping EJB, Datalex shopping engine, webcheck-in, and dynamic station EJB using Java.▪ Developed flexible-date search functionality for the air shopping EJB and upgraded airshopping EJB from Intellisell version 1.0 to 2.1 using JAXB/Java.▪ Developed Datalex shopping functionality for Flight Bank web service, and enhanced thetravel website to allow passenger check-in 24 hours in advance for code share flights inJava.

Led third-level support for all corporate web sites: Intranet, Wholesale, Retail,Correspondent, and Credit Union; used Java programming, troubleshooting and projectmanagement skills to ensure rapid diagnosis and resolution of all production environmentissues.

Developed object-oriented, web-based applications in Java. Interfaced with businessanalysts and customers to gather requirements and design web utilities to increase theproductivity of the business users.

▪ Developed and maintained database access and object persistence logic in C++.▪ Developed ODBC driver in C++ utilizing Sybase CT Library.