Jonathan Campos Agüero Email & Phone Number

Coyol Alajuela

Act as the first escalation point for MSP program support and issue resolutionsActively participate in quarterly supplier reviews and participate in TA/HR initiatives linked with contractorsAdvice on Procurement processes linked to the MSP, such as RFP, RFI, etc. Assist with contractor recruitment globally as requiredAssume lead role on all internal and external queries, escalations, and requests related to MSPConduct regular audits of all program activity and implement immediate and sustainable remediation activity to ensure year-on-year cost savings are achievedDelivery of scheduled and ad-hoc operational and financial reports to stakeholdersIndependently manage contractor requests and inquiries, performing the tasks associated with the selection, procurement, onboarding, maintenance, and offboarding of contractors using the Fieldglass system. Lead the effort to process the necessary onboarding/offboarding tasks to ensure seamless integration of contractors by collaborating with other groupsLead the transition for all contractor headcount into the program that comes with mergers & acquisitionsManage MSP supplier contract negotiationsManage S+N's compliance with all legislation around engaging temporary workers, IR35, AWR, Misclassification, etc. Monitor key compliance metrics from our staffing and vendor suppliers to include background screen compliance and onboarding form compliance with a strong focus on continuous improvementMonitor SLA performance for compliance with organizational needs and requirementsPartner closely with the MSP to drive performance towards KPI’s and SLA’sProvide PO/invoice support to stakeholdersProvide regular and ad-hoc data and trends analysis for HRLT/Ex-CO on the recruitment process, contractor procurement, and agency effectivenessProvide VMS (Fieldglass) support to usersRun the contractor audit processUpdate process documentation and ensure processes are clearly communicated to all stakeholders on an ongoing basis.

• Staff 600+ IBM resources on short and long-term Top Account GBS projects with focus in Canada Commercial demand. • Understand project requirements and be able to deliver in a fast-paced working environment. • Provide solutions to staffing requirements and to aggressively search for opportunities for its own resource pool. • Define a clear strategy that will provide our stakeholders the right process, tools, capabilities, taxonomy, and roles.• Fulfillment, bench/demand/ management, and performance optimization for 100+ resources.• Serve as single point of contact for Operating Unit and Regional Account Leadership.• Use in-depth practitioner and skill knowledge, taking career development into account.• Manage staffing related escalations with Top Accounts and/or Business Service Lines.• Support On-boarding of New Hires, supplier management, procurement activities, forecast activities and utilization driven activities.• Create innovative programs that positively and strategically impact business objectives.• Understand client requirements to effectively satisfy Business needs by providing value added service.• Provide solutions that deliver value in any market condition and share best practices.

• Lead 10+ team members for the Onboarding, Renewals, Offboarding and Invoices team by providing constant attention to details and responsiveness.• Manage the team workload and provide effective capacity guidance to accomplish targets. • Manage and motivate the team members on a daily basis.• Ensure smooth team operations and effective collaboration.• Listen to team member’s feedback and resolve any issue/escalation.• Coordinate any required team training.• Become Point of Contact (PoC) / Subject Matter Expert for Stakeholders and Procurement. • Delegate tasks and set deadlines.• Monitor team performance and report on metrics to close gaps.• Ensure report and audits are completed on time. • Coordinate and approve vacation/leaves or any personal situation.• Conduct team members yearly performance results and identify key areas of optimization/improvement.

• Designed, build, and analyzed on a weekly basis 20+ Global Contractor reports for remedial actions using Cognos Data Visualization tool and Microsoft Excel.• Ad hoc Purchase Order/Contractor linkages, creation of offboard, renewals and change requests from the business.• Focused on Global Business Services and Global Technology Services Line of Business.• Worked as PoC / Subject Matter Expert with Global Contractor Management Team, India and Argentina Centers, Managers and Project Managers by providing required information, reports, dashboard, management PowerPoint presentations and maintaining SOPs and SOWs.• Resolve Stakeholder Escalations• Worked with Workforce Management Leadership for Subk Exit Initiatives or other TBD projects.• Shared knowledge / expertise with Subk Management Team.• Ad Hoc – Call to action meetings with Stakeholders, Peers, to provide guidance, support as needed.• Invoice Reconciliation Expert providing support to resources, managers, and suppliers/vendors and ready for internal/external Audits.• Continuous Improvement Project Leader for GBS Organization. (7 New Projects Implemented in 2016)