Jonathan Canama Email & Phone Number

Taguig, National Capital Region, Philippines

🌐 ABOUT ME 🌐Dedicated Retail Fixed Consultant with a strong background in back office operations within the financial services sector. Proven expertise in providing comprehensive client support, managing transactions, and ensuring compliance with regulatory guidelines. Detail-oriented and analytical professional with a track record of optimizing processes to enhance efficiency, accuracy, and customer satisfaction. Adept at navigating complex financial instruments and committed to delivering exceptional service to clients.💼 EXPERIENCE 💼Retail Fixed Consultant | Telstra Store / Vita Group powered by Diversify Offshore Staffing Solutions| April 2017 - May 2021Manage a portfolio of retail fixed-income accounts, handling transactions and resolving inquiries.Collaborate with clients to understand their financial goals and risk tolerance, tailoring investment strategies accordingly.Execute trades and manage settlement processes in compliance with industry regulations.Conduct thorough market research to provide clients with insights and recommendations.Ensure accurate and timely documentation for all transactions and client interactions.Address client inquiries promptly, providing clear explanations of financial products and market trends.🔑 KEY SKILLS 🔑Retail Fixed-Income ProductsBack Office OperationsClient Relationship ManagementInvestment AnalysisTransaction ExecutionCompliance and Regulatory KnowledgeFinancial Software Proficiency: Siebel/MS Tools/

5 Ecom, Mall Of Asia, Pasay, Metro Manila, Philippines

🌐 ABOUT ME 🌐Dedicated and empathetic Call Center Customer Service Representative with a passion for delivering exceptional customer experiences. Proven track record of effectively handling customer inquiries, resolving issues, and ensuring satisfaction. Strong communication skills, active listening, and a solutions-oriented mindset are my strengths. Committed to upholding company values and providing top-notch service to every customer interaction.💼 EXPERIENCE 💼Call Center Customer Service Representative | Telstra Bigpond Activations| December 2014 - April 2017Handle a high volume of inbound customer calls, emails, and chats, providing timely and accurate assistance.Address customer inquiries, resolve issues, and provide information about products/services.Utilize active listening skills to empathize with customers and understand their needs.Effectively navigate company databases to access and update customer information.Collaborate with cross-functional teams to escalate and resolve complex customer concerns.Meet or exceed performance targets, including response time, issue resolution, and customer satisfaction.Assisted customers in troubleshooting technical issues, guiding them through step-by-step solutions.Educated customers about product features, benefits, and pricing options.Maintained accurate and detailed records of customer interactions and case resolutions.Participated in ongoing training to stay updated on product knowledge and customer service best practices.Received consistent positive feedback from customers for exceptional service and problem-solving abilities.🔑 KEY SKILLS 🔑Customer Relationship ManagementProblem ResolutionActive ListeningEffective CommunicationMultitasking and Time ManagementConflict ResolutionCustomer Database ManagementSoftware Proficiency: Siebel/MS Tools

Malabon

🌐 ABOUT ME 🌐Passionate Training Assistant with a deep commitment to supporting Bible school education and spiritual growth. Experienced in assisting with curriculum development, organizing training programs, and providing administrative support to facilitate a conducive learning environment. Committed to upholding the values of the Bible school and contributing to the holistic development of students through dedicated assistance and coordination💼 EXPERIENCE 💼Collaborate with faculty and instructors to develop engaging and impactful curriculum materials.Assist in organizing and coordinating training sessions, workshops, and events for students.Provide administrative support, including scheduling, materials preparation, and student communication.Manage attendance records, track student progress, and assist in evaluations and assessments.Foster a positive and inclusive learning environment by offering guidance and support to students.Utilize technology to enhance training delivery and create multimedia resources for instructional purposes.Supported the development of course syllabi, lesson plans, and teaching materials.Assisted in the logistics of guest speaker sessions, seminars, and extracurricular activities.Coordinated with students to address inquiries, provide guidance, and manage administrative tasks.Participated in staff meetings to provide input on curriculum enhancements and training strategies.Contributed to maintaining the organization and tidiness of training facilities and resources.🔑 KEY SKILLS 🔑Curriculum DevelopmentTraining CoordinationAdministrative SupportCommunication and Interpersonal SkillsStudent EngagementEvent PlanningMicrosoft Office Suite: Word, Excel, PowerPoint

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Student Counsel / English Department House of Representative 2010/ Christians on Campus

Bachelor Of Arts Major In English, English Language And Literature/Letters