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Jonathan Cane is listed as Customer service and sales professional with over 30 years experience in private and public sectors. at Private tuition, local language schools, state academy, based in Canterbury, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathan Cane.
Jonathan Cane previously worked as Business Studies and EFL teaching at Private Tuition, Local Language Schools, State Academy and Programme Manager - Business Development at South Kent College. Jonathan Cane holds Ba (Joint Honours), French & German from University Of Nottingham.
Looking for interim or consulting assignments in the travel and tourism industry, based around customer service, sales, training and/or business development. Special interest in multi-lingual/multicultural business environments. Fluent French and German speaker.
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East Kent
Taught Business Studies, EFL, French and German in a variety of locations locally.
Folkestone, Kent
"Training 4 Business" was a new venture at South Kent College, and I was involved in planning, promoting and delivering their business training courses in the local community. We also offered Customer Service and Call Handling workshops, including C&G NVQ3 accredited qualifications. Other duties included account management, line management, quality assurance, business planning and performance management.
Canterbury, Kent
Consultancy focusing on call centre training, assessment, strategy, customer experience and planning. Clients included Sovereign Holidays, NAG, Catalyst Media, Clay McGuire, Holiday Extras, The City Literary Institute and Travelscene. Work undertaken included 3-Year plans, training scheme validation and other training assignments, translation work, psychometric testing and call centre "health checks".
Folkestone, Kent
• Planned and implemented Le Shuttle’s Customer Service Centre from drawing board to live operation, on budget and on time, between 1992 and 1994.• Deputised for senior Eurotunnel management in a number of interviews with UK and foreign TV/radio/press during peak media interest 1994. Complimented by PR Director and other senior managers on professional manner displayed.• Defined and produced key corporate documentation (eg refunds policy, booking procedures and complaints policy/procedure).• Led successful exercise to rebrand Eurotunnel’s Customer Service department. Changed culture from information/service to sales, resulting in sales increases averaging 25% between 1996 and 1999.• Assumed prominent role in the Call Centre 2000 group, a team mobilised in late 1996 to examine the feasibility of centralising Eurotunnel’s call centres. Successfully implemented selected option (centralise in Folkestone) in 1997-8, achieving economies of scale and improving service (£500k savings, lost call rate reduced from 15% to 5%).• Responsible for 220 staff -including 16 direct reports- handling over 3m calls in 1999, generating £70m in ticket revenue and £1.5m of insurance product sales.
Gatwick Airport
• Joined as Sales Representative covering agency and corporate accounts in London, the South-East and Midlands. Promoted after only 14 months to Reservations Sales Manager, based at Gatwick. Youngest manager in the company at the time.• Successfully implemented changes – eg 0800 service, new ACD telephone system, relocation to new building in Horley.• Undertook frequent visits to Delta’s London, Frankfurt and Paris offices to ensure smooth transition from subcontractor (Air Canada) to self-handling.• Planned and successfully implemented additions to Delta’s network of reservations and ticket offices in Europe: Munich, Stuttgart, Hamburg, Amsterdam, and Dublin.• Responsible (by 1991) for over 200 staff in 5 countries.
London, United Kingdom
Activities and Societies: University Symphony Orchestra, Chamber Orchestra, Campus Broadcasting, French Society, German Society
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Jonathan Cane works for Private tuition, local language schools, state academy.
Jonathan Cane is listed as Customer service and sales professional with over 30 years experience in private and public sectors. at Private tuition, local language schools, state academy.
Jonathan Cane is based in Canterbury, England, United Kingdom while working with Private tuition, local language schools, state academy.
Jonathan Cane has worked for Private Tuition, Local Language Schools, State Academy, South Kent College, Cathedral City Consulting, Groupe Eurotunnel, and Delta Air Lines.
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Jonathan Cane holds Ba (Joint Honours), French & German from University Of Nottingham.
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