Executed leadership of a diverse team of IT professionals to deliver innovative, reliable, and secure technology infrastructure, services, and support for students, faculty, and staff. Pioneered digital transformation initiatives through transitioning legacy systems to SaaS solutions, following a “cloud smart” approach. Visioned IT strategies and implemented pragmatic approaches for campus expansion projects, including planning exercises and ongoing support for approximately 600,000 sq. ft. of new spaces on campus. Implemented a 24X7 Help Desk model to improve service delivery and support faculty, staff, and students in a “learn from anywhere, receive support anywhere” model. Supported diversity, equity, and inclusion (DEI) efforts by building a diverse team, fostering an inclusive workplace - including the hiring of student-employees, and deliberate use of accessible technology and digital services to enhance learning across Fairfield’s campuses.Key Accomplishments:• Planned and spearheaded the successful implementation of Workday HCM, Payroll, and Finance to replace a 20+ year-old ERP environment, resulting in streamlined, integrated business processes, and reduced institutional silos.• Accelerated transformational change by leading a yearlong campus-wide discovery, awareness, and change management readiness effort as the university prepared for a student information system transition.• Managed IT infrastructure for new construction and ongoing renovations of residence halls and classroom buildings, including nursing simulation labs, AV in support of collaborative study spaces, data analytics lab, and new campus athletic arena.• Developed and implemented Cyber Incident Response Team and on-campus Security Operations Center. • Supported the University’s transformation to a fully remote model during the COVID-19 pandemic with robust learning platforms and digital infrastructure, ensuring access to critical systems without disruption.

Provided oversight for multiple areas including Enterprise Applications, Data Center, Academic Technology, Network Operations, IT Security, Help Desk and Desktop Support, Unified Communications, Electronic Medical Record (EMR) Project team, and Reprographics, delivering results-driven performance. Led campus expansion projects, with detailed IT visioning and planning exercises, implementation and ongoing support.Key Accomplishments:• Oversaw a transformative $98 million EMR project, responsible for the management of approximately 100 team members, unifying many “best of breed” systems into one integrated, hosted system. • New Hospital Tower – 11 story inpatient hospital. New technologies included the “Connected Care Environment” – progressive and adaptive technologies empowering patients and their health care providers to participate together in the healing process.• Outpatient Pavilion – 380,000 sq. ft. outpatient care facility, including virtual desktop infrastructure (VDI) for faster application distribution and seamless roaming for clinicians, distributed antenna system (DAS) for seamless cellular coverage, and ubiquitous Wi-Fi throughout.• Coordinated strategic procurement plans with other campuses by participating in volume buying groups, such as NERCOMP, WSCA, Vizient, and others, seeking the largest variety/lowest cost purchasing opportunities for the enterprise. Strategic cost containment efforts included the implementation of a cross-campus managed print services project with annualized savings of approximately $200k.• Restructured and built diverse IT teams, fostering effective partnerships with administrative, academic, and clinical departments while implementing IT Strategic Planning exercises, Clinical IT Strategy development, UConn Health 2020 strategic refresh, BioScience CT planning and implementation, and IT Governance.

As UConn Health’s first Information Security Officer, built the IT Security program from the ground up to comply with state and federal security regulations, including HIPAA, PCI, and FERPA. Developed security policies, conducted vulnerability and risk assessments, and implemented a campus-wide encryption strategy. Managed enterprise infrastructure for all academic, clinical and administrative operations. To meet the growing support needs of the academic and clinical enterprise, established a 24X7 Help Desk. Co-led the creation of a separate, high-bandwidth research network called the BioScience CT Network linking UConn Health with other research institutions in the state; $4 million grant submitted to the State of CT to help fund the project.Key Accomplishments:• Provided video communications support for all classroom and conference room technology, such as Sonic Foundry's MediaSite webcasting and lecture capture system, eInstruction student response system, Sonifi patient education and TV system, and Cisco video conference units. • Managed infrastructure support for the Faculty Instructional Technology team (technologies included Blackboard, Aperio virtual microscope and Questionmark electronic exam), Student Computer Support team (supporting UConn Health’s medical and dental students), and Student Information System team (Jenzabar).• Led system enhancements and major projects, including the transition of a legacy HR/Finance system to Ellucian Banner, modernization of the Data Center, planning and testing disaster recovery, server virtualization, upgrade of the core network (Cisco) creating a fault-tolerant network backbone throughout the campus, implementation of: enterprise backup system (HP's DataProtector), enterprise emergency notification systems (RAVE and Everbridge), a centrally-managed enterprise storage architecture (HP EVA and 3PAR technologies), and proactive monitoring (Solarwinds Orion).

• Responsible for directing the Information Services staff in Hartford, CT, Cincinnati, OH and Topeka, KS. Staff consisted of Network and Server Engineers, Help Desk Technicians, Database Administrator and outside vendors.• Maintained excellent relationship with internal customers and focused the IS Department on appropriately satisfying the customer’s requirements for products and services. Actively solicited feedback from customers related to the service level that they are receiving from the IS department. Took action to address any problem areas. Aligned the IS department’s strategies with the priorities of the business lines.• Managed the ongoing consolidation and standardization efforts for applications, networks and support within the organization. This included the design and integration of three enterprise Wide Area Networks, supporting 30 branch offices and 32 Contractor sites across 6 states.

• Utilized project management skills necessary to coordinate IT resources to consistently deliver high quality products and services on time and within budget.• Prepared and presented accurate estimates of effort, cost, and delivery timelines for all projects, while ensuring highest levels of quality were achieved. Maintained excellent written and verbal communication with customers, team members and supervisors, including status reports, project plans, training and presentations.• Projects and oversight responsibilities included: e-mail migrations, desktop migrations, WAN implementations, business continuity planning, business process re-engineering/structured facilitation sessions, and several multi-user operating system deployments (Citrix).

• Responsible for project management, assessing opportunities and expanding existing client relationships. Prepared proposals and conducted presentations leading to the development, implementation and long-term management of corporate information systems.• Provided technical advice and assistance to clients regarding hardware/software installation, maintenance and repairs. (Included formal and informal training sessions.)

• Systems Administrator of Banyan Vines and DEC Pathworks network operating systems. • Responsible for PC and MAC client and server installation, troubleshooting, and support throughout the Manufacturing Engineering department. • Managed department wide network operating system conversion project. (Pathworks to Banyan Vines/Windows 95)

• Assisted Systems Engineer in installation of client/server LANs at Fairfield County K-12 schools.• Responsible for maintaining educational LANs, including on-site training rooms.• Participated in University computer fairs including activities such as equipment setup, software and hardware demonstrations, and fielding student questions.