Jonathan Carroll Email & Phone Number

Hartford, Connecticut, US

Fairfield, CT, US

• Executed leadership of a diverse team of IT professionals to deliver innovative, reliable, and secure technology infrastructure, services, and support for students, faculty, and staff. Pioneered digital transformation.
• Planned and spearheaded the successful implementation of Workday HCM, Payroll, and Finance to replace a 20+ year-old ERP environment, resulting in streamlined, integrated business processes, and reduced institutional.
• Accelerated transformational change by leading a yearlong campus-wide discovery, awareness, and change management readiness effort as the university prepared for a student information system transition.
• Managed IT infrastructure for new construction and ongoing renovations of residence halls and classroom buildings, including nursing simulation labs, AV in support of collaborative study spaces, data analytics lab, and.
• Developed and implemented Cyber Incident Response Team and on-campus Security Operations Center.
• Supported the University’s transformation to a fully remote model during the COVID-19 pandemic with robust learning platforms and digital infrastructure, ensuring access to critical systems without disruption.

Farmington, Connecticut, US

• Provided oversight for multiple areas including Enterprise Applications, Data Center, Academic Technology, Network Operations, IT Security, Help Desk and Desktop Support, Unified Communications, Electronic Medical.
• Oversaw a transformative $98 million EMR project, responsible for the management of approximately 100 team members, unifying many “best of breed” systems into one integrated, hosted system.
• New Hospital Tower – 11 story inpatient hospital. New technologies included the “Connected Care Environment” – progressive and adaptive technologies empowering patients and their health care providers to participate.
• Outpatient Pavilion – 380,000 sq. ft. outpatient care facility, including virtual desktop infrastructure (VDI) for faster application distribution and seamless roaming for clinicians, distributed antenna system (DAS).
• Coordinated strategic procurement plans with other campuses by participating in volume buying groups, such as NERCOMP, WSCA, Vizient, and others, seeking the largest variety/lowest cost purchasing opportunities for the.
• Restructured and built diverse IT teams, fostering effective partnerships with administrative, academic, and clinical departments while implementing IT Strategic Planning exercises, Clinical IT Strategy development.

Farmington, Connecticut, US

• As UConn Health’s first Information Security Officer, built the IT Security program from the ground up to comply with state and federal security regulations, including HIPAA, PCI, and FERPA. Developed security.
• Provided video communications support for all classroom and conference room technology, such as Sonic Foundry's MediaSite webcasting and lecture capture system, eInstruction student response system, Sonifi patient.
• Managed infrastructure support for the Faculty Instructional Technology team (technologies included Blackboard, Aperio virtual microscope and Questionmark electronic exam), Student Computer Support team (supporting.
• Led system enhancements and major projects, including the transition of a legacy HR/Finance system to Ellucian Banner, modernization of the Data Center, planning and testing disaster recovery, server virtualization.

Cincinnati, Ohio, US

• Responsible for directing the Information Services staff in Hartford, CT, Cincinnati, OH and Topeka, KS. Staff consisted of Network and Server Engineers, Help Desk Technicians, Database Administrator and outside vendors.
• Maintained excellent relationship with internal customers and focused the IS Department on appropriately satisfying the customer’s requirements for products and services. Actively solicited feedback from customers.
• Managed the ongoing consolidation and standardization efforts for applications, networks and support within the organization. This included the design and integration of three enterprise Wide Area Networks, supporting.

Norwalk, Connecticut, US

• Utilized project management skills necessary to coordinate IT resources to consistently deliver high quality products and services on time and within budget.
• Prepared and presented accurate estimates of effort, cost, and delivery timelines for all projects, while ensuring highest levels of quality were achieved. Maintained excellent written and verbal communication with.
• Projects and oversight responsibilities included: e-mail migrations, desktop migrations, WAN implementations, business continuity planning, business process re-engineering/structured facilitation sessions, and several.

US

• Responsible for project management, assessing opportunities and expanding existing client relationships. Prepared proposals and conducted presentations leading to the development, implementation and long-term.
• Provided technical advice and assistance to clients regarding hardware/software installation, maintenance and repairs. (Included formal and informal training sessions.)

Stratford, Connecticut, US

• Systems Administrator of Banyan Vines and DEC Pathworks network operating systems.
• Responsible for PC and MAC client and server installation, troubleshooting, and support throughout the Manufacturing Engineering department.
• Managed department wide network operating system conversion project. (Pathworks to Banyan Vines/Windows 95)

Armonk, New York, NY, US

• Assisted Systems Engineer in installation of client/server LANs at Fairfield County K-12 schools.
• Responsible for maintaining educational LANs, including on-site training rooms.
• Participated in University computer fairs including activities such as equipment setup, software and hardware demonstrations, and fielding student questions.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Information Technology