Jonathan Cary Email & Phone Number

Montreal, Quebec, Ca

Serves as a trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities. Leads a team of 16 directors, senior consultants, consultants, and contractors which are part of a delivery organization.• Leads the development, oversight and management of applications for a federal government agency• Builds strong relationships with the client to better understand and proactively respond to their needs, promote CGI full services offerings and helps the client meet their strategic and tactical goals• Acts as outside agent of change for the client by exhibiting thought leadership to improve services and productivity on an ongoing basis• Oversees delivery activities to ensure solutions both deliver on-time and on-budget as well as deliver on business value via Agile best practices• Ensures team drives innovation and fosters collaboration between CGI and client teams• Accountable for managing the contract and to maintain alignment across all stakeholders with CGI and the client organization• Establishes credibility and trust across key decision makers and influencers at the organization• Recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of client’s business goals• Assesses and responds to gaps between current projects, customer needs, and industry trends/competitive offerings• Proposes and implements program modifications or enhancements based on performance analysis and client input• Acts as an escalation point-of-contact to ensure appropriate handling and communication of client issues• Identifies new revenue opportunities and partners with Business Development and Delivery Leaders to develop strategies to drive the opportunities

Lafayette, La, Us

Managed a multimillion-dollar account associated with a large enterprise client within the healthcare industry. Worked with client to learn their business and strategized with them on information technology best practices to enable growth. Provided solutions by developing a thorough understanding of business and technology needs.• Acted as primary liaison between the client and Global Data Systems • Served as the client’s Trusted Technology Advisor• Developed technology strategies, roadmaps, and solutions that aligned with client’s business needs• Delivered solutions which resulted in ~$4.1M in annualized savings • Effectively communicated features and benefits of solutions and managed client expectations throughout the lifecycle of the account • Managed the complexity of managed IT services proposals, contracts and service level agreements• Resolved issues quickly to maintain positive customer satisfaction • Collaborated with GDS PMO on formal project planning, requirements gathering, and budgeting• Collaborated with GDS Operations to ensure timely service delivery with excellent results • Participated in process improvement initiatives• Conducted discovery sessions with client, to include members of the Executive Management Team• Received requests for service and product details from customer and provided timely responses • Prepared and conducted presentations that mapped solutions to the client’s needs • Worked with management to develop proposals and quotes• Maintained in-depth knowledge of the product and service offerings of the company• Performed sales procedures through opportunities and activities in company’s CRM system and remained compliant with defined policies and procedures• Prepared and conducted Quarterly Business Reviews • Maintained a positive rapport with the client and delivered outstanding customer service

Montreal, Quebec, Ca

Provided direct management over the Business Operations Project Management Office for the Emerging Technology Practice Hybrid IT team within CGI Federal. Provided guidance and support for knowledge management, development of project management tools and documentation, and prepared contractual and financial documentation for internal use. • Oversaw the portfolio of projects for the Emerging Technology Practice Hybrid IT team• Analyzed, researched, tracked, and reported business concerns and made recommendations related to daily business operations • Evaluated and refined operations process documentation, system operating procedures, and training materials required to help the team provide exceptional user support • Ensured adherence to CMMI-SVC Level 3 requirements• Developed, refined and executed knowledge management system• Used PMI project management tools for project analysis• Led the preparation of internal contracts between Business Units• Led monthly reviews of forecast to actuals billable utilization with Directors• Prepared monthly cost allocation files for Finance• Responsible for staffing and budget assessments• On-boarded, mentored, and trained new team members• Led, coached, and developed assigned team members• Worked with peers as a member of the team in a matrix organization• Led briefings to executive staff

Chicago, Us

Managed the deployment of life care solutions which included monitoring, anesthesia, and maternal infant care products and associated system interfaces to clients across Louisiana, Mississippi, and Tennessee.• Acted as primary liaison between GE Healthcare and customer project teams• Executed the implementation of managed projects which included procurement, shipping, scheduling and installation of purchased products• Forecasted revenue realization on all managed projects• Coordinated GE Healthcare and contract resources• Resolved issues which had the potential to impact customer satisfaction • Participated in process improvement initiatives

Atlanta, Georgia, Us

Identified and presented IT opportunities to improve operations, reduce costs and increase efficiency. Set priorities and recommended strategies to promote innovation and ensure compliance. Oversaw IT policies, procedures and standards. Supervised 23 team members. • Managed a department budget of approximately $20M annually• Oversaw sourcing strategies and contract vendor management• Managed risks and contained costs related to IT operations• Provided executive oversight for large enterprise-wide IT Projects• Provided executive oversight of Business Intelligence Competency Center to deliver meaningful and actionable analytics• Provided executive oversight of Healthcare IT function which entails timely acquisition and processing of patient demographic and clinical data from clients and third parties• Served as Information Security Officer - enforced policies as part of an Information Security & Compliance framework designed to protect patient and other sensitive data► Reduced vendor footprint 47% over 18 months► Reduced offshore spending 100% in just 1 month► Reduced overall spending 30% over 18 months► Successfully implemented necessary changes for ICD-10 compliance► Executed transformation initiative requiring an infrastructure refresh, SQL Server upgrade creating an ETL framework that resulted in an 80% reduction in ETL process time, and deploying Tableau for the creation of advanced visualizations► Established 121 ADT Feeds with client hospitals► Established 22 Clinical Data Feeds with client hospitals► Created an Information Security Framework consisting of policies and controls to ensure compliance with HIPAA and PCI standards and to protect against cyber-security risks► Validated/updated applicable sections of the Business Recovery Plan and periodically tested the Disaster Recovery Plan

Atlanta, Georgia, Us

Designed and implemented an IT PMO and project execution methodology for what was then a rapidly growing emergency medicine management company. • Served as PM for enterprise-wide initiatives; coached and mentored PMs throughout IT• Coordinated efforts to identify, prioritize and execute key initiatives across the business to increase efficiency, revenue and customer satisfaction while maintaining, or decreasing, costs• Defined and implemented a governance process for strategic initiatives• Worked with business lines to identify and prioritize initiatives, oversee compliance and audit reviews

Atlanta, Georgia, Us

Created and supervised project plans and teamwork assignments, identified resource needs, performed QC reviews and escalated functional, quality and timeline issues appropriately.• Identified opportunities for process improvement, designed process performance measures, and planned the transition to new processes• Coordinated and ensured consistent communications with all parties• Worked with business lines to identify and prioritize initiatives, oversee compliance and audit reviews

Lafayette, La, Us

Managed infrastructure and networking projects for clients across multiple industries.

Bloomington, Illinois, Us

Provided hardware and software training and support for field claims personnelHomeowners and Auto Claims AdjustingProvided programming services for the Life Insurance Company