Client Success / Implementation Specialist
Current
Feb 2024 - Present
AeroLeads people directory · profile
Jonathan Castano Email & Phone Number
Experienced Account Manager - I love speaking with and serving people and would love to help your company excel with world class service.
at
Ascent Payment Solutions
1 work email found
@homeaway.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Experienced Account Manager - I love speaking with and serving people and would love to help your company excel with world class service.
Location
Georgetown, Texas, United States
Who is Jonathan Castano? Overview
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Quick answer
Jonathan Castano is listed as Experienced Account Manager - I love speaking with and serving people and would love to help your company excel with world class service. at Ascent Payment Solutions, based in Georgetown, Texas, United States. AeroLeads shows a work email signal at homeaway.com and a matched LinkedIn profile for Jonathan Castano.
Jonathan Castano previously worked as Client Success / Implementation Specialist at Ascent Payment Solutions and Project Coordiator - Mergers & Aquisitions at Avantstay. Jonathan Castano holds Bachelor Of Science (Bs), Family And Consumer Sciences/Human Sciences from Texas State University.
Company email context
Email format at Ascent Payment Solutions
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{first_initial}{last}@homeaway.com
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Profile bio
About Jonathan Castano
Jonathan Castano is driven and seasoned customer success centric professional with expectional experience in multiple roles in the hostpitality industry. He has worked in residential real estate as a licensed realtor, and most recently held multiple roles in the vacation rental industry. Working in onboarding capacities as will as with account management teams. Currently he is looking for his next role to help grown the foundation he has laid over the years, searching for account management or client success and even willing to get started in a sales capacity. The industry does not matter as he is flexible a quick learner.
Listed skills include Customer Service, Training, Microsoft Office, Outlook, and 17 others.
Current workplace
Jonathan Castano's current company
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13 roles
Jonathan Castano work experience
A career timeline built from the work history available for this profile.
Project Coordiator - Mergers & Aquisitions
-Represented the Owner Experience org during new portfolio aquisitions. Would take part in creating a road map for the newly aquired owners.-Would take part in multi-stake holder meetings to provide our team updates as well as provide solutions to existing questions and concerns for other cohorts in the company.-Built aquisition specific SOPs as each company that was aquired required different owner experience facets to be highlighted in their daily operations.
Apr 2022 - Nov 2022
Owner Experience Manager
-Managed a portfolio of 80 homes in 5 different markets while adhering to department KPI’s (Maintain Owner NPS score of 8 or higher and Maintaining churn percentage under 1.5%)-Held weekly meetings with multiple teams to coordinate and resolve any existing concerns for the property or owner.- Held QBRs with owners to realign on the annual tragectory of the home.
Oct 2021 - Apr 2022
Onboarding Specialist
Apr 2021 - Oct 2021
Onboarding Homeowner Success Manager
-Maintained an onboarding pipeline of over 90 home owners. -Created multiple SOPs for the department while working with management to revamp the turn around time for an owner in the pipeline.-Managed the entirety of the onboarding process from Kick off call to go live call, was the point person for each owner in my pipeline.
Sep 2020 - Oct 2021
Nov 2018 - Apr 2021
Implementation Coordinator, Multifamily
-Liaised between the business and client during implementation to gather and confirm receipt of essential data during on-boarding.-Created and optimized process workflow and official work process documentation both solo and in a team atmosphere. Negotiated solutions to processes.
Oct 2019 - May 2020
Guarantee Claims Agent With The Trust And Safety Team In Vrbo
Jan 2014 - Oct 2019
Realtor
Berkshire Hathaway Homeservices Texas Realty
Jan 2018 - Nov 2018
Real Estate Agent
I am ready, willing and able to help everyone to accomplish their goals when it comes to getting the home of their dreams.
May 2017 - Jan 2018
Valet Shift Manager
Capitol Trans Park
Manage 2-5 fellow employees and make sure they are adhering to company protocol. Interact with incoming and outgoing customers, make sure they are satisfied with service. Making sure companies image is shown in brightest light possible in all situations. Also responsible for opening and closing duties which involve company money and proper accounting of the daily shift.
Feb 2010 - Dec 2017
Asset Protection Specialist
Worked in call center taking incoming calls from customers that were either reaching out to raise their credit limit or to report possible credit fraud on their line of credit that was extended to them through Dell Financial Services. Also we would do back end research on other possible fraudulent activity on members accounts while adhering to company processes and procedures.
May 2007 - Feb 2008
Document Analyst
Worked directly with end user and commercial customers via phone and email on requests of failed hard drive returns. Verified warranty status and watched over return process to make sure turn around time was within set metrics.
Feb 2005 - May 2007
3 education records
Jonathan Castano education
Bachelor Of Science (Bs), Family And Consumer Sciences/Human Sciences
Texas State University
Education record
Austin Community College
Education record
John B Connally
FAQ
Frequently asked questions about Jonathan Castano
Quick answers generated from the profile data available on this page.
What company does Jonathan Castano work for?
Jonathan Castano works for Ascent Payment Solutions.
What is Jonathan Castano's role at Ascent Payment Solutions?
Jonathan Castano is listed as Experienced Account Manager - I love speaking with and serving people and would love to help your company excel with world class service. at Ascent Payment Solutions.
What is Jonathan Castano's email address?
AeroLeads has found 1 work email signal at @homeaway.com for Jonathan Castano at Ascent Payment Solutions.
Where is Jonathan Castano based?
Jonathan Castano is based in Georgetown, Texas, United States while working with Ascent Payment Solutions.
What companies has Jonathan Castano worked for?
Jonathan Castano has worked for Ascent Payment Solutions, Avantstay, Vacasa, Dash Realty Llc, and Vrbo.
How can I contact Jonathan Castano?
You can use AeroLeads to view verified contact signals for Jonathan Castano at Ascent Payment Solutions, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Castano attend?
Jonathan Castano holds Bachelor Of Science (Bs), Family And Consumer Sciences/Human Sciences from Texas State University.
What skills is Jonathan Castano known for?
Jonathan Castano is listed with skills including Customer Service, Training, Microsoft Office, Outlook, Leadership, Microsoft Word, Powerpoint, and Microsoft Excel.
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