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Jonathan Castrillon is listed as Customer Engagement and Writing Expert | C2 English and IT Background at Livingston Research, a company with 577 employees, based in Bogotá, Capital District, Colombia. AeroLeads shows a matched LinkedIn profile for Jonathan Castrillon.
Jonathan Castrillon previously worked as Technical Content Writer (Freelance) at Livingston Research and Marketing, Sales and Proposals IT Specialist at Gatestone & Co.. Jonathan Castrillon holds Fullstack Technical Writer Certification, Professional, Technical, Business, And Scientific Writing from Fullstack Academy.
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Over a decade of experience at Fortune 500 companies such as Google, AT&T, and NICE. Strong technical background comprising B2B services, SaaS, IT management, SEO, RFPs, and technical writing. World-class communicator with outstanding public speaking skills and C2 English. Highly experienced in customer-facing roles involving content development and presentations.Talented at combining technical and creative skills to produce innovative solutions. Able to write error-free content for advanced audiences, conduct SEO audits to develop marketing strategies, and regularly represent the company in front of clients.Please get in touch to discuss any potential opportunities. Thank you for your time!
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A career timeline built from the work history available for this profile.
Bogotá, Capital District, Colombia
- Writes articles, essays, research papers, presentations, and other content to enhance client projects.- Delivers high-quality materials within strict deadlines after researching complex topics, including technology, business, science, and healthcare.- Adapts to diverse writing requirements, from technical documents requiring APA or MLA styles to.
Bogotá, Capital District, Colombia
- Managed the sales and RFP pipeline for a large corporation offering B2B BPO and managed IT services, collaborating with solution architecture, staffing, and sales experts to devise customized technology solutions at competitive prices.- Wrote content on B2B infrastructure including telephony, connectivity, IT, and disaster recovery to support RFP bids..
Bogotá, Capital District, Colombia
- Crafted presentations, articles, and coursebooks used by NICE trainers and customers to learn software applications supporting workforce management, reporting, call recordings, and other processes. - Applied his IT background to research complex SaaS processes and cater to the desired audience. Demonstrated excellent time management and attention to.
Bogotá, Capital District, Colombia
- Trained Fortune 500 companies on the world's leading Workforce Management software, customized sessions to their setups, and designed hands-on exercises to solidify the learning experience.- Mastered multiple SaaS solutions and showcased top-notch public speaking to explain complex topics in simple terms and cater the sessions to the audience's technical.
Remote
- Managed IT for half a dozen clients including cybersecurity, server maintenance, domains, database administration, disaster recovery, and technical support.- Guaranteed 27/7 antivirus coverage, server uptime, and domain policy compliance customized to every client, using VMWare, PowerShell, and Linux.- Oversaw the overall health of databases and storage.
Bogotá, Capital District, Colombia
- Assisted worldwide enterprise customers with the setup and use of Google Workspace including domains, Gmail, Docs, Hangouts, Sheets, Forms, and more.- Guided clients transferring domains to Google Cloud hosting, migrating Active Directory, configuring email at the domain level (MX records), and performing troubleshooting for integration issues.- Advised.
Bogotá, Capital District, Colombia
- Wrote SEO-friendly content for a network of websites aimed at designers and creative professionals. Developed successful Google Ads campaigns to boost organic traffic and drive growth.- Deployed content via WordPress, confirming the desired viewing experience for HTML/CSS templates. Managed multiple social media channels and email support accounts..
Bogotá, Capital District, Colombia
- Provided technical support and customer service for Fortune 500 companies including AT&T, Comcast, Sprint, and Sears.- Directly assisted customers with requests regarding telecommunications, technology, billing, and insurance, leveraging an advanced English level to lead Handle Time and Call Resolution metrics.- Used multiple CRM and helpdesk.
Other employees you can reach at livingston-research.com. View company contacts for 577 employees →
Lorraine Bronkhorst
Colleague at Livingston ResearchJohannesburg, Gauteng, South Africa, South Africa
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Noor G. Abo El Enain
Colleague at Livingston ResearchCairo, Egypt, Egypt
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KC
Kingsley Chinonso Okeke
Colleague at Livingston ResearchNigeria, Nigeria
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Andreea Neșu
Colleague at Livingston ResearchBucharest, Bucharest, Romania, Romania
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Syed Saeed
Colleague at Livingston ResearchIslamabad, Islāmābād, Pakistan, Pakistan
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ME
Mowonh Ebelema
Colleague at Livingston ResearchAbuja, Federal Capital Territory, Nigeria, Nigeria
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FA
Femi Adewale
Colleague at Livingston ResearchLagos State, Nigeria, Nigeria
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NM
Natalia Motta
Colleague at Livingston ResearchBogota, D.C., Capital District, Colombia, Colombia
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TJ
Trixie Joyce Martinez
Colleague at Livingston ResearchCebu, Central Visayas, Philippines, Philippines
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IO
Iretioluwa Ogundele
Colleague at Livingston ResearchLagos State, Nigeria, Nigeria
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- Deep understanding of digital and analog photographic equipment - Heavy use of Adobe Photoshop for image editing and Illustrator for.
Quick answers generated from the profile data available on this page.
Jonathan Castrillon works for Livingston Research.
Jonathan Castrillon is listed as Customer Engagement and Writing Expert | C2 English and IT Background at Livingston Research.
Jonathan Castrillon is based in Bogotá, Capital District, Colombia while working with Livingston Research.
Jonathan Castrillon has worked for Livingston Research, Gatestone & Co., Nice Ltd, Teknicaitg, and Google Workspace For Business.
Jonathan Castrillon's colleagues at Livingston Research include Lorraine Bronkhorst, Noor G. Abo El Enain, Kingsley Chinonso Okeke, Andreea Neșu, and Syed Saeed.
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Jonathan Castrillon holds Fullstack Technical Writer Certification, Professional, Technical, Business, And Scientific Writing from Fullstack Academy.
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