Jonathan Catton Email & Phone Number

Senior Personal Banker, NatWestI was given the opportunity to go on a secondment to work at NatWest Regent street; this is a flag ship branch and is based in one of the busiest places in the heart of the west end ofLondon. The job role has changed in line with the banks goal to become number one for trust and advocacy by 2020. The way I contribute to this.

Newcastle Upon Tyne, United Kingdom

Customer Advisor, NatWestI worked as part of a branch team in which I delivered a high level of service. I would arrange face to face appointments with clients where we would go through a financial review and fulfill any product or service need.Key Role Tasks- I was a key holder and was therefore responsible to open the branch and set up the working day.

Manchester, United Kingdom

The branches were struggling in booking in quality appointments in the customer advisors diary. I was a part of a pilot team; I was allocated three branches where I would analyse the clients customers'​ preview and identify the need to come into the branch for a financial health check.Key Role Tasks- Proactively review clients'​ previews to identify a.

Newcastle Upon Tyne, United Kingdom

My role involved talking to customers delivering a high standard of customer service and taking advantage of sale opportunities. This involved using open and closed questions effectively to establish product needs. Other enquiries which I dealt with would be the pipeline of mobile phone orders and directing customers through to the right departments.Key.

Newcastle Upon Tyne, United Kingdom

Working in the Broadband department of the UK's biggest telephone service provider.In this role, I had to provided an excellent level of customer service by offering/acting as 'one stop shop'​. In order to carry out this role I was trained in BT phone billing and customer service, as well as broadband service, by having these skills this allowed me to deal.