Quality Assurance Manager
CurrentQuality Assurance Manager leading key food safety, regulatory compliance, and operational efficiency programs across multiple locations. Responsible for ensuring products meet the highest standards of quality and safety.Key achievements include:Completed a multi-department label update project in 3 months, achieving 100% first-print accuracy by managing a cross-functional team using the stage gate process.Maintained SQF food safety system, consistently achieving an "Excellent" rating for 5 consecutive years by performing comprehensive food safety verification activities.Led the USDA Organic Compliance program, ensuring 100% certification success, by maintaining strict adherence to the organic system plan.Managed the customer complaint program, achieving a 90% resolution rate within one week and preventing recurring issues through trend analysis and targeted corrective actions.Maintained the CAPA system, resolving 95% of issues within 2 weeks and reducing incident recurrence by implementing effective corrective and preventive measures.Reduced stock outs to below 2% month-over-month by creating an automated inventory management system, improving control over raw materials and packaging.Developed a digital Production Ordering Schedule, reducing production planning time by 50% and eliminating transcription errors by automating previous manual processes.Managed the antibiotic testing program, leading a team of 12 analysts and achieving less than 1% false positives year-over-year by enhancing training and ensuring strict compliance.Streamlined the product testing laboratory, reducing cost per test by 15% while maintaining high testing standards by optimizing lab processes.Developed and implemented HACCP and food safety plans, achieving zero major findings in WSDA and FDA audits over a 12-year period through comprehensive risk assessment and hazard analysis.