Jonathan Cerrato Email and Phone Number

With an extensive career dedicated to IT support, the last eight years at PACE Technical have honed my proficiency in client service and technical troubleshooting. I have successfully closed over 19,000 service tickets, reflecting a steadfast commitment to user satisfaction and operational excellence.Mastering tools and technologies swiftly, my expertise lies in simplifying complex technical concepts for users across various levels of understanding. This adaptability and client-focused approach have culminated in a 99% customer satisfaction score, a testament to the collaborative and solution-oriented culture we foster within the organization.