Jonathan Cerrato

Jonathan Cerrato Email and Phone Number

Senior Information Technology Support Analyst @ PACE Technical
Canada
Jonathan Cerrato's Location
Canada, Canada
About Jonathan Cerrato

With an extensive career dedicated to IT support, the last eight years at PACE Technical have honed my proficiency in client service and technical troubleshooting. I have successfully closed over 19,000 service tickets, reflecting a steadfast commitment to user satisfaction and operational excellence.Mastering tools and technologies swiftly, my expertise lies in simplifying complex technical concepts for users across various levels of understanding. This adaptability and client-focused approach have culminated in a 99% customer satisfaction score, a testament to the collaborative and solution-oriented culture we foster within the organization.

Jonathan Cerrato's Current Company Details
PACE Technical

Pace Technical

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Senior Information Technology Support Analyst
Canada
Jonathan Cerrato Work Experience Details
  • Pace Technical
    Senior Information Technology Support Analyst
    Pace Technical
    Canada
  • Pace Technical
    Senior Information Technology Support Analyst
    Pace Technical Feb 2016 - Present
    Markham, Ontario, Canada
  • General Motors
    It Live Technician
    General Motors Feb 2012 - Oct 2014
    Oshawa
  • Hewlett-Packard
    Field Technical Support Rep Iii
    Hewlett-Packard May 2010 - Feb 2012

Jonathan Cerrato Skills

It Service Management Active Directory Virtualization It Management Service Delivery Itil Computer Hardware Computer Maintenance Software Implementation Computer Hardware Troubleshooting Learn New Software Quickly Wireless Networking Ios Android Blackberry Enterprise Server Blackberry Os Remote Troubleshooting Mac Os Laptop Repairs Customer Service Project Management Microsoft Excel Microsoft Office

Jonathan Cerrato Education Details

Frequently Asked Questions about Jonathan Cerrato

What company does Jonathan Cerrato work for?

Jonathan Cerrato works for Pace Technical

What is Jonathan Cerrato's role at the current company?

Jonathan Cerrato's current role is Senior Information Technology Support Analyst.

What schools did Jonathan Cerrato attend?

Jonathan Cerrato attended Durham College, Durham College.

What skills is Jonathan Cerrato known for?

Jonathan Cerrato has skills like It Service Management, Active Directory, Virtualization, It Management, Service Delivery, Itil, Computer Hardware, Computer Maintenance, Software Implementation, Computer Hardware Troubleshooting, Learn New Software Quickly, Wireless Networking.

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