Jonathan Chamberlain Email & Phone Number

Milton Keynes, England, United Kingdom

I am responsible for managing a team of Customer Success Managers as well as developing and renewing contracts with specific named customers or programs of SHI’s ITAM-related services and deliverables. I help existing customers to maximize their investment in the market leading ITAM services from SHI. I am responsible for managing the overall ITAM relationship to enhance and develop the partnership to assure full utilization of the service and develop opportunities for service and contract expansion as well as ensuring a smooth contract renewal process. Likewise, I am responsible for development of the customer success managers reporting to me and the driving the customer success and renewal strategy.

Chesham

I am responsible for managing the customer relationships and service management activities for Telent service accounts in the Enterprise division. Acting as the customer advocate, I take the overall lead for the performance of these accounts, driving continuous improvement, and identifying growth and development opportunities for each account. The coordination and alignment of service strategy, and governance for all service aspects is core to the success of both Telent and our customers in positive Service Delivery.

Milton Keynes, United Kingdom

My role ensured that Software Asset Management deliverables for several Tier 1 manufacturers such as Microsoft, Oracle, Adobe, Symantec & VMware were completed on time, met customer expectations and were executed in accordance with quality standards. This covered several key Managed Service customers based in the UK and USA, and also several successfully completed Consultancy and Internal projects.

Responsible for all aspects of service delivery into the major customer accounts, and assisting all other functional areas of the business related to them, management of the Internal Sales Support function that covers both CSA Waverley & Maindec Computer Solutions, and for Sales & Purchase Order Processing for CSA Waverley

To supervise and support the 3rd party Team on a day-to-day basis to ensure all 3rd party contracts, are quoted, ordered & uadministered in a timely manner to support the customer helpdesk and minimise customer issues. Provide support/information to business relating to 3rd party Hardware & Software support