Program USB drives to put in voting machines with classified codes for the upcoming election.Cleared USB drives in voting machines with classified codes for the previous election.On Election Day I repaired any of the voter equipment. This was the voting machines, the curbside express voting machine, the DS200 that counts your ballot, or replaced them if they could not be fixed.Organized the shipping destinations and made sure that each voting location was getting the… Show more Program USB drives to put in voting machines with classified codes for the upcoming election.Cleared USB drives in voting machines with classified codes for the previous election.On Election Day I repaired any of the voter equipment. This was the voting machines, the curbside express voting machine, the DS200 that counts your ballot, or replaced them if they could not be fixed.Organized the shipping destinations and made sure that each voting location was getting the correct amount of equipment. Show less

Provides support for State Farm agents and troubleshooted multiple issues. These issues included password reset, unlocking locked computers, fixing apps and Wi-Fi. Also communicated how to effectively fix hardware issues like recalibrating tablets, headset issues and printers. When I couldn’t walk the agents through the steps I would netop into their computer screen and control their screen to help fix the issues. This was all done while maintaining professionalism with all types of callers… Show more Provides support for State Farm agents and troubleshooted multiple issues. These issues included password reset, unlocking locked computers, fixing apps and Wi-Fi. Also communicated how to effectively fix hardware issues like recalibrating tablets, headset issues and printers. When I couldn’t walk the agents through the steps I would netop into their computer screen and control their screen to help fix the issues. This was all done while maintaining professionalism with all types of callers. After resolving the issue we would have to document the call and write a ticket covering what the issue was and how we resolved it. Show less